In mybookShopping Collection (edit)
Added to your shopping collection.
Removed From mybook!

We took this business out of your shopping collection.

The Coach Factory Store Great Mall

Add to mybook

This listing has been
added to mybook.

This listing has been
removed from mybook.

Business Details

Hours:

Regular Hours

Sponsored Links
Services/Products:
  • Leather Clothing
Payment method:
all major credit cards
Location:
The Great Mall Of The Bay Area
Neighborhood:
Midtown
AKA:

Coach Factory Outlet

Categories:
Leather Apparel, Clothing Stores, Handbags, Outlet Stores, Shoe Stores, Cosmetics & Perfumes, Men's Clothing, Women's Clothing, Sunglasses
Other Information:

Price Range : Average

Wheelchair Accessible: Yes

Parking: Lot, Private

Bike Parking: No

More »

Less »

Reviews

Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

10/26/2009

Overall
Bad Customer Service

I like the coach brand and have seen that the quality can be good. But I am not so sure about the quality of the customer service.



The store at Great Mall is a prime example of how a rude and incompetent customer service can hide behind a good brand.



I took in a purse for an exchange and had the original receipt that had turned black in parts. The barcode and the price were still readable though. When I pointed out the problem with the paper they were using for the receipt, the store manager refused to acknowledge it as a problem at all and moreover refused to honor the exchange at the price I paid for the purse.



This was really a very unpleasant experience for me. Anyone out there who wants to do exchanges, please make sure you save your receipts and ensure they are not turning unreadable (black) in some areas. This store needs to have better customer service and use better paper for their receipts.



Very disappointed.

Sponsored Links
Map & Directions
People Also Viewed
Send to Phone
The Coach Factory Store Great Mall

234 Great Mall DrMilpitasCA 95035

(408) 263-7993

Send this business listing as a text message to a mobile phone.

Cancel

Your text message was sent.

To opt out at anytime, send the word STOP to YP411.

To get a help message, send the word HELP to YP411.

There was an error sending your text.

Please try again.

Terms: The recipient of this text message may incur charges depending on their wireless carrier. Not all carriers are currently supported.

E-Mail
Message Business

What would you like to know?

Cancel

Sorry!

We were unable to send your message. Please try again later.

Add a New Collection
Oops! There was a problem saving the new custom collection.
Please try again.
Collection Name cannot be empty
Upload a Photo
(optional)

Remaining Characters: 100

Remaining Characters: 500

Cancel
Save
We just redesigned yp.com! Do you like it?
× Not a Fan

× Thank You!

Feedback