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Knabe Outdoor Power Equipment

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Business Details

42

years

in Business

Are You Ready For A STIHL? STIHL products are sold through servicing power equipment retailers from coast to coast.
BBB Rating:
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours:

Regular Hours

SunClosed

General Info:
STIHL - The Number one Selling Brand of Chain Saws Worldwide STIHL is the trusted name for professionals and homeowners who demand power, dependability and longevity from their outdoor power equipment. For over 80 years, STIHL has led the industry through invention and innovation, developing technology that delivers performance, comfort and higher fuel efficiency. From our legendary chain saws to our lines of trimmers, blowers, and more, each and every piece of equipment is built with unwavering standards that have made STIHL the premium name in outdoor power equipment. Your Best Assurance of Quality STIHL Incorporated has qualified for ISO 9001 and 14001 Registration. This means that STIHL Incorporated meets the rigid manufacturing and quality standards set by the International Standards Organization. Meeting these standards enables STIHL Incorporated to ship the highest quality products, manufactured in its Virginia Beach plant, to customers throughout the world. A Greener Shade of Orange At STIHL, we invest considerable resources in making energy-efficient products that minimize our impact on the environment. We’re committed to developing powerful, fuel-efficient outdoor power equipment while using production practices that are environmentally responsible. An Enthusiasm for the Future STIHL is committed to designing and building high quality and innovative products. We are committed to our employees and to the future of the power equipment industry.
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Brands:
STIHL®, FARM BOSS®, OILOMATIC®, STIHL Cutquik®, STIHL DUROMATIC®, STIHL Quickstop®, STIHL ROLLOMATIC®, STIHL WOOD BOSS®, 4-MIX®, TIMBERSPORTS®, AUTOCUT®, YARD BOSS®, EASYSTART®, STIHL Interchangeable Attachment Series™, BioPlus™, STIHL Magnum™, Easy2Start™, STIHL MiniBoss™, EasySpool™, STIHL MotoPlus 4™, ElastoStart™, STIHL Multi-Cut HomeScaper Series™, Ematic™, STIHL OUTFITTERS™, FixCut™, STIHL PICCO™, HT Plus™, STIHL PolyCut™, IntelliCarb™, STIHL PowerSweep™, Master Control Lever™, STIHL Precision Series™, Micro™, STIHL Protech™, Pro Mark™, STIHL RAPID™, Quad Power™, STIHL SuperCut™, Quiet Line™, STIHL Territory™, STIHL Compact™, TapAction™, STIHL HomeScaper Series™, TrimCut™, LAWNGRIPS®, stihl outfitter, timbersports®, yard boss®
Payment method:
amex, check, debit, diners club, discover, master card, visa
Categories:
Saws, Lawn Mowers, Lawn & Garden Equipment & Supplies

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Reviews

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Posted: 7/9/2015

Overall

I have to admit that at first I was skeptical about taking my mower to such an establishment with poor reviews, however I figured I would give them a chance, considering no one ever reports good reviews they always post negative reviews. I have to say I had a wonderful experience. When I walked in they were extremely busy, however they greeted me and said someone will be with me shortly. They did quote me 2 1/2 weeks for a repair, and were up front about costs. Once my mower was repaired the Gentleman behind the counter named Nate mentioned that next time to avoid the "rush" I should bring my mower in to be serviced over the winter instead of the summer months when everyone is using theirs. I had no idea that if you serviced and winterized your small engine equipment that you will have less headaches over the spring and summer months. Makes sense to me! I would gladly take my mower there again.

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Posted: 8/3/2012

Overall
RUDE, RUDE, RUDE. These peopl...

RUDE, RUDE, RUDE. These people are the most unprofessional group I have ever dealt with! Their customer service is terrible. If you need products, go somewhere else!

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24611

Posted: 4/17/2012

Provided by Citysearch - 
Overall
best shop ever

took my john deer riding mower there, guy told me thay were not a dealer, but if i got the parts he would fix it for me. i dropped it off, Joe called told me what i needed,he fixed it now its cutting grass better than it did new. i would say thay went above what thay had to do. he could had told my no, and i would have had to take it to ashland.

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love my lawn

Posted: 3/11/2012

Provided by Citysearch - 
Overall
What a great store

We needed our mower serviced, heard from a friend that Knabe Outdoor Power was great, and they are. Our mower would not start, and we were informed by the technicians there, that one of the main problems in all small engines, is the fuel, or more specifically the ethanol, in the fuel. We recieved eye opening information, on the harm ethanol does, and the best way to maintain our lawn equipment. We were informed our mower would need a carburator, I asked about rebuilding, and was given the option of replacing vs. rebuilding at almost the same cost, we elected to replace the carburator. The mower runs like a top, and we have since brought items in, as well as purchased new equipment. This is a great shop!

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8307c4

Posted: 10/11/2011

Provided by Citysearch - 
Overall
The other two reviewers were right!

When I first read these reviews I thought the guys just had a bad day or a minor attitude because I've been a customer of Knabe's for 10 years but when I went in today the owner of the store flat out let me know my business was not welcome as he sat on the phone talking about his ""best"" customer (who was obviously not me) and never once did he or anyone in the store offer to help me, until I spoke up, and then they brushed me off as if I were an interruption of their precious time. Well, I'm going to take them up on their offer and I also wrote a letter Stihl USA about how I was treated because I do not feel that it is fair that this store be the only Stihl dealer in my immediate area when I have over a dozen pieces of Stihl equipment (all of which, by the way, were purchased from Knabe's). Sad, really sad, but I'm guessing Knabe will be up for sale again one of these years.

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The Skipper

Posted: 5/11/2011

Provided by Citysearch - 
Overall
Knabe's Too Busy Seek Other Sources

The first reviewer has far more patience than I for B.S. as I have just had my first and last experience with this establishment. Two weeks ago to the day, I stopped by Southern States and they recommended this company. I expected good, prompt service at the least. Boy, was I wrong.. The counter person said 2 weeks, 1.5 if I was lucky. I was given nothing to show to claim mower when done .Today, 2 wk to the day, I returned. I was informed that 2 weeks was an estimate on the LOW side. Nothing had been done to it. I stated, fine, I want it back and will seek help elsewhere. Apparently the counter man didn't describe the Honda Push mower as the mechanic was looking at riding mowers. When we sorted THAT out, he said ""nothing is done because we are waiting on parts. To wit, a carbeurator and a cable. Now, no one called to advise me of these things, I guess I was just expected to fork over my life savings on completion. He also advised, Honda makes no carb kits, the wrong thing to say to the person who sold and maintained the first Honda's in this country in the seventies. A whole carb was needed? It couldn't be cleaned? At this point I knew I was dealing with a parts replacer, not a mechanic. A mechanic can clean a carb, a mechanic can fit a cable sheath, or make a replacement for anything. I am 62 and can hardly breathe and the guy didn't even offer to help me get it into my car. As I was leaving, I stopped 2 potential customer's from making another mistake. I also stopped by Southern States and advised the manager, Mike of what Knabe was doing. He said he will no longer recommend them to their customers.

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mmeachm

Posted: 5/14/2010

Provided by Citysearch - 
Overall
Beware their time estimates!!!

I took my Toro walk-behind mower in for repairs on March 27. It was working fine, but had started to smoke and use oil. I thought it might need a ring replacement. I was told it would be 7 - 10 days for the repair when I left it. It is now May 14, almost six weeks later, and my mower is still not finished. I have already had to pay $300 to get my lawn mowed while waiting for these good folks. It would have been far cheaper and better for me to simply buy a new mower! Their standard reason for the delay is that they are very busy. I wish they had been honest when I took it in!

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Knabe Outdoor Power Equipment

14290 Midlothian TpkeMidlothianVA 23113

(804) 794-2716

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14290 Midlothian TpkeMidlothianVA 23113

(804) 794-2716

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