A to Z ways to rip you off is what this place should be called. I had a yellow lab that became sick so we took her into our family vet. Our vet told us that she had cancer and needed to be put down, this was devasting news , so naturally we wanted a second opinion. I called A to Z and explained to them what our family vet told us and requested a second opinion. After a few minutes of checking the dog the vet at A to Z determind that she had a stomach infection and said it could eas...view moreily be curred. This was on a Thursday and the vet suggested we leave the dog there so they could start an simple I.V. and said she would be ready to go home the next day. They requested a 150.00 deposit and said that the 150.00 would probally be more than enough. The next morning I contacted A to Z and they said Sheanna (my Lab) was doing great and that I could pixk her up at the end of the day. Great good news so I thought. When I showed up at 5 oclock to pick her up I was informed that Sheanna had died. A to Z could offer no information why she died. But did present me with a final 750.00 bill for a parting gift. Once again A to Z could not justify this bill but insisted that I did owe it and did not evan offer an apoligy for the death of my Sheanna. I suggest to any one whom uses A to Z to get every thing in writing before doing business with this outfit.view lessProvided by Citysearch
A to Z Veterinary ClinicAdd to mybook
- BBB Rating:
- Extra Phones:
Phone: (432) 520-8387
- royal canin, wellness
- Payment method:
- all major credit cards, discover
A To Z Vet Clinic & Animal Rhb
- Veterinarians, Veterinary Clinics & Hospitals, Veterinary Specialty Services
- Other Information:
Wheelchair Accessible: Yes
I got a puppy last spring, my first one... I went to this particular clinic because I heard that they were excellent with dogs and puppies. My first visit was a first time check up, it went well, at first! The front desk woman was kind and greeted me with an enthusiastic smile; however, when I was called into the room, one of the several vet tech's they have there, hardly acted like she wanted to be there... being a first time puppy owner, I had a lot of questions and concerns.... all ...view moreof which she did little to alleviate. They acted like I had no idea why I was bringing my dog in... Now, to fill you in more, I received my dog from the local SPCA... I admire that organization and agreed to get all of my puppies first shots there, as I signed this into contract upon receiving of my dog, once I informed A to Z of this, they tried to sway me to get them done there, I asked why and the woman made a face, well I stated I had signed a contract and that I would follow that out. Well the doctor came in and the first thing that was said to her was by the vet tech, letting her know that I was getting the shots done at SPCA and not there.... once again I explained I signed a contract saying that I would.... come to find out later, that the only reason was they charged more. The vet was rude and didn't want to answer my questions, saying she had a busy schedule and that I could call up there later.... wrong move, part of being a doctor is patient education... especially for first time ones. After this i thought well, maybe I will stay here. My dog had an inverted vulva and was plagued with frequent Vaginal infections. I noticed a green discharge and the fact that she was always was peeing all over the yard instead on one or two spots, I took her in and they gave me a different doctor, she did a test and she had the infection, they gave me three medicines, one for the infection, one for her bladder, and another for pain and inflammation. After a week of the medication, I took her in for a follow up as stated by the doctor. When I got there, I was once again given to another vet tech, and the original doctor, I told her I was there for a follow up for her vaginal infection, I made it very clear that it was for a vaginal infection, and assumed that they had in their notes as well. Well the rude doctor, checked for a UTI, and my dog was fine, even after I asked once again, if they tested for a vaginal infection. Well come to find a day later, the discharge was still there, the doctor had no info in the chart that there was a vaginal infection, let alone any one at all, and informed me to come in. So I drove back, they tested her for the original infection, and charged me for more medicine as well as the entire visit on a mistake that they made.
My dog also had ticks and I had taken her in for a dip as well as some medicine, after the intial course of medicine, I called in a new prescription for the same medicine, and drove there only to be charged for three times the amount. Well, turns out the original was a sample, and I had to drive home and get more money and go back. I got the medicine in a bag and once again, drove home only to find the medicine was meant for a dog half her size.... Mistake again! and I had to drive out there again! Well turns out they were out of the same medicine for a dog my dog's size, and wanted me to buy some more expensive stuff. I really couldn't afford it, and asked for my money back and went elsewhere.