I stay at this hotel for 3-4 days every month and I reserve my room also. This time in Jan 2016 I reserved my room and when I got there I only had a reservation for 2 nights they reserved it to someone else!! I used to like this hotel but the receptionist and the manager argued with me and I had an email confirmation!! Never again!! I will take my business elsewhere!! Horrible manager and horrible receptionist!! I gave it 1 star only because I had to!