This is in response to the review dated November 15, 2012. Our company Gray Dolphin Pools & Construction, Inc., was contracted to complete a swimming pool renovation for this specific client. At the time of our renovation to the swimming pool there was renovation being done to the home. This homeowner requested to our company to complete a swimming pool renovation without a permit but our company is very responsible and refused. In the meantime, the home was being renovated without a permit. Our company is being accused of DEFECATING IN BUCKETS, AND LEAVING THE BACKYARD MESSY. This homeowner is accusing our company without any evidence as at the time other workers were renovating the home. It's amazing how client's list complaints but they do not speak the truth. If our company had to delay our work it was as a result of the homeowner being late on there contractual payments. We perform our work based on payments made. If payment's are not made on time we will MOST DEFINITELY stop work. With regards to the ladder. Our company replaced there existing ladder. Once the client made a complaint we contacted the Manufacturer for the rust spots. The manufacturer went to property and promised the client a Powdered Coated Ladder and the client agreed. It took the Manufacturer 5 Months to deliver the ladder. As soon as the Manufacturer delivered the ladder to our company we immediately delivered and installed. This client spoke to Robert and he informed that the ladder was not under his control as client made an agreement with the Manufacturer. This is in Respond to the review dated June 17, 2008. This Pool's Deck was repaired in 2008. As to the Diamond Brite, "Homeowners agree that the Plaster is not guaranteed for evenness of color and may not be the exact shade anticipated...The Plaster may become streaked, Blotchy, or have a mottled appearance over which the CONTRACTOR has no control...Due to the atmospheric conditions(Humidity, temperature, etc.) during plaster, lights and/or dark streaks (a marbleized look) may appear in the plaster and may be more pronounced on a cloudy day or at night with the light on, These conditions are beyond the CONTRACTORS control." This is coming from the Manufacturer Company, SGM. As to the problem the client had, Our Company sends the clients Warranty to SGM, which is the Manufacturer, to resolve the issue. Once again, this was handled in 2008. If anyone has any questions or concerns, please do not hesitate to contact us to resolve any issues someone may have. (305) 207- 0606
I have been using All Florida Pool and Spa for over 4 years now. I take my water to get tested weekly and the people in the store are more than willing to solve any problem that may arise. I couldn't believe that even the spa salesman comes up to greet me and help me with my pool. I can honestly speak only on the knowledge in the store but I have never been happier with the level of courtesy and professionalism I see every Saturday I take my water in. The one time I was having an issue with my pool water, and the gentleman behind the counter couldn't solve the problem, the General Manager was kind enough to go as far as to come out to my house on his day off and help to show me what the problem was (which turned out to only need a slight adjustment of the valves.) I believe All Florida Pool and Spa in Miami has been a wonderful addition to my family and I trust them with the quality of my water as well as just being overall great guys.
After searching for the right people to renovate my pool for months, my search ended once I found Clearwater Pools. It is refreshing to talk to people who actually know and love their trade. All of my questions were answered and they laid out a design that blew me and my wife away. We had ideas of what we wanted and a budget. Clearwater and their team exceeded our expectations and came in under our budget. I would recommend to anyone looking to renovate their backyard to call Ken and his crew. Not only do I have the most spectacular pool and patio on the block, my pool always looks great! Ed, my service man is one of the kindest people I have ever met. He never misses a week and is always on top of our pool's needs. We are Very satisfied!