Ugo Di Roma

Basically my hair was a mess from years of bad dye jobs. I wanted to look pretty because I was meeting my boyfriend's family for the first time last year. I wanted my hair cut in layers and dyed red (a nice red, not crayola red). Well, I ended up going to the wrong place... At first after I came out of a [bad] salon, my hair looked nice (because it was all curled up). But the next day, I noticed what a mess it was. Basically, the roots of my hair were crayola red, and the rest of my hair had blotches of black and red (before the red, my hair was dyed black). I was on the verge of tears... But my boyfriend set up an appointment at Ugo di Roma for a Christmas present...and let me tell you... the woman who fixed my hair, Phen, worked miracles. It was a bit pricey, but well worth it! My hair looked gorgeous and she fixed the years of bad dye jobs...My hair was in such bad shape that I actually thought she would have to shave my head...It was that bad... I had tears. However, Phen basically spent the WHOLE day with me fixing my hair WHILE working with other clients. She was truly dedicated to fixing my hair, and that she did. And because of her, I made a good impression on my boyfriend's family!

I am deaf. I wanted a simple spa pedicure with paraffin.

I used a relay service to call Ugo Di Roma for an appointment. The man who answered, he didn't give me or a relay operator a chance to speak. He hung up on me so I called again and asked if there are any available times for me to go, he hung up on me again! I called for the 3rd time trying to ask him why he is hanging up on me and he works at "Day Spa". And then again, of course, the ignorant man hangs up on me for the 3rd time.

What's up with that? Prejudice to deaf people??

I saw Ugo Di Roma's website, it says celebrities go there, hmm... I wondering if a deaf celebrity wants a massage and calls this salon, will that ignorant staff hang up on her/him also?

I wouldn't go to this salon if i want relaxing atmosphere with friendly/calm staffs. It's kinda hypocrite to have the staffs who aren't friendly or don't have time for you works in Day Spa!!

I can't go to places where i am not appreciated or pleased.

Any of you deaf people want massage or manicures/pedicures or even haircuts, don't bother to call or go to this salon.