Posted: 3/25/2012Provided by Citysearch -
Let me just start with the fact that the food is not bad. However, good food does not make a great restaurant. I can make good food at home, but I come out for service/food. Indifferent waitstaff, pretentious front of the house and open tables as they announce that there are no seats are insulting. I reported our experience to American Express Concierge since they made the reservation for us. It seems that Michael's serves large family style groups better than a couple of two. If there are two of you then you will be seated next to another couple. We were seated next to a couple that listened intently to our conversation and talked about us in Spanish. So much for intimacy. The hostess, Margo, appeared to be managing the reservation. She is just the restaurant pit bull. She gave us one story about seating being unavailable so go to the bar and the next couple was told to wait for seating. Really? The waiter slammed down dessert menus for us both and walked away. Presentation poor. Service subpar. Attitude indifferent. We won't be back.