Response from Dr Jan

I’m very sorry and sad that you feel this way and I will address the issues you have expressed. My concern for all my patients is paramount and that is why I take the time to meet personally with each new patient as I did with you - not in an effort to convince you, but because I like to get to know my patients and believe that a dentist-patient relationship should be one that lasts forever. Call me old school, but we are like family here. Because I care, I took the time to review your x-rays and clinical exam notes again and agree with my original treatment plan. The fact is that there are “many ways to skin a cat”. While your other dentist may have seen it fit to treat you with only the immediate issues, I present my patients with a comprehensive treatment plan and will not have you coming back every few months (other than for your routine cleanings). My experience has shown me that patients want to know EVERYTHING that is going on, and the BEST way to deal with it. While I love to see my patients, I realize that dentists are not the highest on their priority lists. Therefore, patients appreciate me informing them of all of the treatment they require at once. Then they make informed decisions based on the larger picture and can expect no surprises later. I am certain that any dental peer review board would validate the treatment plan that I presented you. I am very conservative with my recommendations and try to prevent major expenses and future dental problems. With regard to our fees, they are generally at or below UCR (usual, customary and reasonable) in our area and this is validated through the thousands of insurance claims we file annually. Many patients ask us to begin their treatment the same day, and knowing how anxious they are, we try to be compassionate, understanding and accommodating. As you witnessed at your visit, we have a busy practice and that is due to the many referrals we receive from our happy patients and the excellent reputation we have worked hard to earn. It is unfortunate that you perceived us differently; however, I wish you luck with your new dentist and nothing but the best moving forward. -- Dr. Jan L. Ziegler