READ THIS FIRST!! (KARMA DAMAGED MY CAR)
The ULTIMATE test of a good company is how they deal with mistakes when they mess up. Karma performed an ACID WASH/HARD WATER removal on my car and damaged ALL OF THE GLASS on my SUV -- AND my driver side rearview mirror -- and they are not taking ANY responsibility for it.
They've done this treatment to my car before. The manager (Marvin) said he thinks acid must have got BEHIND the mirror as he was spraying it and it ATE OFF the back coating? He said he'd ALSO seen the SAME effect on windshield glass at least one other time at Karma, but that customer may have had DEFECTIVE GLASS and the dealer replaced it for that person?
After going back and forth for 3 weeks with their owner, Freddie Elias, Karma's position is (and I'm quoting his TEXT message to me):
We feel we have not caused the damages to your vehicle as this is the same product we have used in thousands of cars… We feel this is a defect in the glass not a cause of the product. Feel free to provide your [insurance] agent with my name and number should they need to communicate with me.
TRANSLATION: Sorry, buddy, we're not claiming ANY responsibility -- you're on your own to work this out! A defective rear-view mirror AND defective windshield? And why didn't my glass get damaged the first time?? What?? Really?? Come on…
Oh! But then, as consolation, they offered me a few free detail sessions for my inconvenience??
The PRODUCT may be the one they always use but someone must have done something wrong WITH the product because I LEFT Karma with a damaged vehicle. I know the treatment POTENTIALLY works -- it 's worked well for me before -- but SOMETHING went wrong THIS time and Karma needs to do the right thing to correct it.
I now have to go through all the hassle of settling this with a claim against Karma. Karma will tell you they do this treatment on thousands of cars. Be warned: apparently their fail rate is a damaged vehicle in 1 out of 1,000. Don't let the next damaged vehicle be yours.