06/01/2008Provided by Citysearch -
My wife and I had some fond memories of going to Novillo's on 40th Street in Miami in the past, but we won't be back after what we've seen what's happened to the place.
We went there a couple of nights ago in need of a good churrasco and that famous Nicaraguan hospitality we knew about - we found neither!
First off, we were seated way in the back by the bathroom, and then, against all reason we were brought four menus in English when we were all speaking Spanish and my relatives clearly don't speak a word of English. (Just like 90% of their staff!)
As for the food, the famous Novillo churrasco was dry and listless, and it became a chore to complete it. They overcooked two of the three servings, all of which were ordered medium rare, and I ended up switching plates with my wife, whose beef was not as ""well-well"" done. The beef was initially brought out by itself, unceremoniously dropped onto the table in front of us like dog bowls: there the three strips lay awhile, with no garnish, no side dishes, only streak marks showing how they slid onto the plates.
When we politely told the waiter that he had brought beef when we had ordered chicken for the fourth person's entree, he questioned my mother-in-law's memory with a kind of passive aggressive remark about how he was ""almost certain"" that she had ordered the beef! Who do you think is more likely to remember what was ordered, the person who ordered the food, or the waiter who took the order without writing it down?
After declining dessert and waiting entirely too long for the bill, we paid and left, without hearing any customary polite words on the way out. The hostess, a pretty young lady with a bored frown who looked like she was sitting in detention, didn?t even utter the obligatory pleasantries like ""We hope you liked it!"", ""How was it?"" or ""We hope you come back"". Instead, she continued cleaning her ear with her little finger while snapping out an almost sarcastic ""Thanks!""