Perhaps the slowest rent a car people on the planet. You know there is a real problem when waiting to collect your car takes longer than the flight! And the attitude is one you would expect fm social security. I was going to say the DMV but hey I wouldn't want to hurt their feelings. Pay the extra 20 bucks and go to BudgetShare Review
Dollar Rent A CarAdd to mybook
- General Info:
- Royal Rent-A-Car is an independently owned and operated car rental company, established in 1983. Royal has rental counters conveniently located at the Rental Car Center in Miami International Airport and the Fort Lauderdale-Hollywood International Airport. Royal's fleet of automobiles provides our customers with a wide variety of rental options. We have both domestic and imported models, including trucks, cargo vans, passenger vans, minivans and sport utility vehicles.
- Extra Phones:
Phone: (305) 871-3000
Phone: (305) 871-5900
- Alamo, international
- Payment method:
- all major credit cards
- Miami International Airport
Royal Rent A Car System Of Florida Inc
- Car Rental, Truck Rental
Royal Rent-a-car is a royal fail company. Stay away.
Out of the entire floor of car rental companies at Miami international airport, Royal was the only one closed after 1:00AM. My flight was expected to arrive by 12:00AM, so I made the reservation at 12:30AM for pickup. However, it was delayed for an hour, so when I got there it was a little after 1AM. I was shocked that in this brightly lit building, the space for Royal was all dark and unattended.
I was charged a $50 "no...view more show" fee and was refunded my reservation amount minus that fee. This is ridiculous.
I ended up with Budget. I should have just gone with budget in the first place. They are friendly, professional, attentive. The only reason I went with Royal was because through my online searches, Royal was the only one with a 12+ passenger van available below $600. Budget had one but it was quoted by Kayak at $900+. However, when I went to Budget, they gave me $519, which also includes some very nice extra features. I should have just called Budget and reserved with them. This price is only about $30 more than what Royal quoted me for the same vehicle (and who knows what kind of caveats and hidden costs they will throw at you).
Royal's policies are very well hidden in their website. I received no information about their hours or their cancellation policy. I made the reservation on my phone - the mobile version of their website tells you NOTHING. It only takes to reservations and cancellation. The email confirmation they sent me told me NOTHING. Nothing about their hours or the $50 fee.
Friends, when you are out and traveling, it is not worth it to risk ruining your entire trip schedule just to save some $20. Best to go with a larger company with good reputation and honest business practices.view less
I've traveled for many years, and have yet to find a rental company that come even close to Royal. Their staff is very friendly, their cars are all brand new and their rates are always cheaper then the rest of the guys. They are even located inside the new rental car center in Miami. I will always rent from Royal from now on. Strongly recommended!Provided by Citysearch
Royal is one of the few independently owned car rental companies in South Florida. They offer late model cars at lower rates than the big names.
My experience was excellent and would recommend to all my friends and family.
Their website is clean and friendly, and booking online is quick and painless.
On July 26 i went to pick up my rental over at royal rent a car, a reservation that was made a month before. As my custom i always like to confirm my reservation the same day as i travel and my reservation was just waiting to be picked up. I get to royal to pick up my mininvan then all of a sudden the story changes that they never had nor have had any minivans at this site.Meanwhile that morning i spoke to someone and they said my reservation for the minivan was there. The funny thin...view moreg is that we rent cars all the time and the other companies try to work with you and offer you something different. NOT ROYAL they wanted to give me a cargo van for 15 passengers when all i needed was a vehicle that holds 7. I sat there and argued with them because not only is it false advertisement but how dare you offer me a cargo van as if i was going to pick up passengers to go to church for heaven sake i was on vacation with my family what were these people thinking. Never did they offer me an suv nor a car at least they just wanted to stick me with a van that i did not like. All i have to say is BEWARE and stay away from this HORRIBLE company they are indeed garbage..view lessProvided by Citysearch
WORST car rental experience!!! Above I gave them a 1 star review, but in actuality they should get a zero star, but this site doesn't allow me to. I am a frequent traveller and I have rented cars from a lot of different companies, including both large and small companies and I have never had a problem. The company cancelled my reservation when my flight was delayed. I called them as soon as the plane landed and they hung up on me and then when I called back, no one picked up the phone....view more I had to take a cab to my hotel. The next morning when I called to get a car they told me to come in but when I got there they refused to honor the rates that my original reservation was made with. They even refused to pay for the cab that they made us take to their location, when they could've just told us over the phone that the rates would change. The manager and the agent at the front desk were both very RUDE and he refused to give us a car and increased they rate by $75 per day. PLEASE AVOID!!!!!!!!!!!!!!!!!!!!!view lessProvided by Citysearch