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Diamond Cab Association

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05/02/2013
Horrible

Just don't call this cab company. My building calls them every time somebody needs a taxi so I've used them quite a few times. ALWAYS late or don't show up. Twice they have tried to not start the meter and charge me exorbitant prices. They always say their credit card machine is broken even if you explicitly say you need to use credit when you reserve the cab.

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04/03/2013
THE WORST EXPERIENCE EVER

This cab company was SO unprofessional. The dispatcher calls his customers and will yell/utilize foul language if they are 5 minutes late for pick up. The vehicles are unkept and raggedy. Save your dollars and cents and use another "more professional" company because this one is a waste of time.

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02/28/2013

THEY DESERVE A NEGATIVE FIVE STARS. THEY DESERVE A NEGATIVE FIVE STARS. THIS IS THE WORST CAB EXPERIENCE EVER & I LIVED IN NYC FOR 8 YEARS! THESE PEOPLE SHOULD BE SHUTDOWN. The cab driver didn't start the meter and gave me attitude when I asked him to start it. I forgot my luggage and the cab drove off quickly. 1-2 minutes later I called the company and WAS told crazy excuses like they have no way of locat... view more

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04/16/2012
Diamond Cab

Do not use this company under any circomstances. The people who answer the phone are rude and the taxi did not show up on time so I missed my flight.

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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12/02/2010
Horrifying Experience!

It was a busy night in my neighborhood and my husband and I needed a cab. I called this taxi cab agency and from the moment the man picked up the phone his demeaner was already erroneous. He told me it would take 20 to 25 minutes. At that time I figured let me try to see if he can send someone right away since my destination was just 5 minutes away so I asked if there was any possiblity of sending a driver a bit earl... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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05/13/2010
BAD,BAD CUSTOMER SERVICE

I WAS REALLY UPSET WHEN LAST TIME I CALL FOR THE SERVICE DISPETCHER HUNG UP ON ME I CALL SECOND TIME AND HI JUST TOLD ME TO NOT TO BODER TO CALL AGAIN IT JUST BAD JOKE.I STILL COULD NOT BELLIVE IT CAN HAPPEN.

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09/21/2008
WORST CUSTOMER SERVICE EVER

TERRIBLE CUSTOMER SERVICE, RUDE, INEFFICIENT, RIDICULOUS AND INEPT. THEIR DRIVER SCRIBBLED THE COST OF A TRIP SO ILLEGIBLY I HAD TO CALL BACK AND ASK WHAT HE'D WRITTEN ON BEHALF OF MY BOSS. THEY HUNG UP ON ME. THEY ARE LAZY (OR JUST REALLY DISORGANIZED AND INCOMPETENT). AVOID AT ALL COSTS.

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Diamond Cab Association

140 NW 8th AveMiamiFL 33128

(305) 545-7575

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Diamond Cab Association

140 NW 8th AveMiamiFL 33128

(305) 545-7575

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