It was a busy night in my neighborhood and my husband and I needed a cab. I called this taxi cab agency and from the moment the man picked up the phone his demeaner was already erroneous. He told me it would take 20 to 25 minutes. At that time I figured let me try to see if he can send someone right away since my destination was just 5 minutes away so I asked if there was any possiblity of sending a driver a bit earlier. He automatically began screaming at me and told me, pardon the language, that I was a b.... for asking such a thing. I was shocked that someone would treat a customer this way. I tried to reason with him and explain how unprofessional his behavior was, but he just kept screaming and using fowl language over and over again. I finally asked if I could speak to a manager and he said he was the manager. I asked for his name and he said Victor. When I asked for his last name he said sarcastically ""What's your name, last name and social security number you b..."" (pardon the language)at that point I just hung up the phone and began to cry. I was so frustrated and confused at what had just happened. This man clearly has a psychological disorder and should not be working at this place or any other place for that matter.