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Best Buy

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Business Details

50

years

in Business

Hours:

Regular Hours

General Info:
With corporate headquarters located in Richfield, Minn., Best Buy is a leading specialty retailer of consumer electronics in the United States and Canada. The company started operations as a retail store in 1966 and was called Sound of Music. It changed its name to Best Buy in 1983. Best Buy s range of products includes digital and video cameras, computers, computer software, video games, music systems, DVDs and mobile phones. The company offers products of various brands that include Sony, Toshiba, Apple, Philips and Hewlett-Packard. It also offers home appliances, including washing machines, dryers, dishwashers, microwaves and refrigerators. Best Buy provides various shipping and delivery options. The company operates more than 700 stores and maintains a location in Miami.
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Services/Products:
  • Video Games
  • Car Stereos
  • TVs and Radios
  • Music CDs & Tapes
  • Phone Equipment
Brands:
Acer, Alpha, Alpine, Amp'd Mobile, Apple, Asus, Ati, Best Case, Blackberry, Blackbird, Bluelife, Bose, Boston Acoustics, Bush, Canon, Case Logic, Casio, Cingular, Cobra, Compaq Presario, Creative Labs, Dialogue, Digimax, Digital Blue, Digiwalker, Dirt Devil, Discovery, Disney, Durabook, Dynex, Eavinu, Electrolux, Emachines, Energizer, Epson, Etrex, Eureka, Everex, Fellowes, Firefly Mobile, Fishman, Flybook, Forerunner, Freepulse, Fuji, Fusic, Garmin, Gateway, Gn Netcom, Hannspree, Hasbrolava, Hewlett Packard, Hoover, Hp, Hunter, Imac, Init, Insignia Sport, Intel, Ipod Shuffle, Jabra, Japanese Victor Corporation, Jbl, Just Wi, Klipsch, Macintosh, apple, at&t, ipad, iphone, refrigerators, samsung, sprint, verizon
Payment method:
discover, master card, visa, amex, all major credit cards
Neighborhood:
Kendale Lakes
Categories:
Major Appliances, Consumer Electronics, Automobile Radios & Stereo Systems, Computer & Equipment Dealers, Home Theater Systems, Television & Radio Stores, Cellular Telephone Equipment & Supplies, Office Equipment & Supplies, Computer Printers & Supplies
Other Information:

Parking: Lot, Private

Bike Parking: Yes

Wheelchair Accessible: Yes

Price Range : Average

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Reviews

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Posted: 4/17/2014

Overall
bad customer service

went to the computer section and waited about 20 minutes for someone to help me. the employee didn't even end up knowing the specs of the computers and just looked at the information tags for every PC asked about...

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Updated: 10/18/2012
Overall
not so good at this location...

not so good at this location

Helpful?Flag
Updated: 10/18/2012
Overall
Geek Squad Missed Mark

I had an appt scheduled weeks in advance for a Geek Squad appt.
They never called to confirm the appt and when no one showed up within 2 hours of the four hour period they assign you, so I called.
They had never scheduled anyone with the specific knowledge required for my appt even tho I had given that information to them when I scheduled the appt.
No one showed up by the time period they gave me, when I called the 800 number, employees were rude and not helpful.
Finally a store mgr got involved and figured out what had gone wrong, but NEVER was able to get someone to cover an appt and this is FIVE days later. The store manager, Ernie, has never gotten this resolved and didn't even return calls when he promised to do so.
I asked to speak with the field mgr, Enrique Morales and he has not contacted me either. I am sure they will use the excuse that it is Labor Day weekend, but you know, the stores were open. so what's the problem?
Disgusting lack of professionalism. What recourse besides getting a refund. and they just don't care..........

Helpful?Flag
Updated: 10/18/2012
Overall
Never again

I will NEVER again go to this Best Buy to purchase anything. My husband and I went looking for a laptop. We spent an hour waiting behind a customer service employee. They only had three boys working the floor. None of which would be able to tell you about the product, but could tell you all about all the additional extras they think you should purchase. After waiting an hour to get the laptop that was featured for under $400 on the shelf, the employee retrieved the laptop, looked at it, and said " Oh, I'm sorry. I know the price says $379, but we only have an optimized version of this computer. You can't buy the one on display, but the one that we sell is $480." WHAT!? We took our dear sweet time comparing all of the specs (for an additional hour since there wasn't anyone there to help us figure out what would be the best computer for our needs) and then we wait another hour just to get it from behind a shelf and then you have the audacity to tell me that you don't have the product that is being displayed...and this was the SECOND time this has happened to me. Earlier in the year I went to purchase a flat screen monitor and again, the one that was displayed was no longer being sold, but I could buy another monitor for more money....very frustrating. When I asked for management I was told I would need to come back.

WORST EVER. Went to CompUSA, found a computer, knew what we were buying, and love our new laptop. No thanks to BestBuy. Not to mention the employee knew so much about the computers my head was spinning. He even went online to compare prices and made sure we were getting the best deal possible,

Helpful?Flag
Updated: 10/18/2012
Overall
Don't bother calling

This store has the worst customer service when it comes to customer service over the phone. THEY NEVER ANSWER THE PHONE!!!!!!!!!! It is very frustrating to purchase an item from this store and then require some assistance over the phone. No matter what time you attempt to reach them whether it be the geek squad or just a sales associate, no one ever answers the phone. You are better off calling the 1888-bestbuy number then to attempt to contact this store.

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Best Buy

12495 SW 88th StMiamiFL 33186

(305) 275-8338

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Best Buy

12495 SW 88th StMiamiFL 33186

(305) 275-8338

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