Used to like, wont go back
We used to love this place! But the last two trips have been both disappointing and irritating, so we are going to make our once frequent trips to the Berries a thing of the past.
We went today and the service was very slow (the people next to us sat down at the same time as we did and got their food long before we did). When the food finally arrived, my waffle was cold (literally, cold) and my companion's egg's yolks were runny to the point that we sent them back (ordered over medium).
When my replacement waffle arrived, it was so burned that areas of it were black. Not, dark brown, but black! Very obvious, but they served it to me anyway. The second plate of eggs was better, but varied depending on where you sampled them: some areas were over easy, some were medium(as ordered), and some were well-done.
I showed the waitress my burned waffle, sent it back, and requested that the they just take it off my bill as I didnt want to try a third waffle. She basically just said, ""OK"", and took it away. At no point in time was there an apology or any remorse whatsoever.
It would have been nice if somebody from management had dropped by our table to see what the problems were, but that never happened. This seems typical of this restaurant.
Other dislikes about today's trip include that the fried potatoes that were with the first plate of eggs were nothing like the second, nor like previous orders of home fries that we had had in the past. Traditionally, their home fries have onions and peppers. The first go round....no onions and no peppers, just potatoes. The second time we were served, they were like they were supposed to be (.....yay?). Also, we couldnt get espresso because the espresso machine was broken from ""making too many coffees this morning"". Finally, almost comically, the waitress shorted us a dollar when she gave us our change.
This all made us recall our previous trip, during which we had an even worse experience. My girlfriend had ordered a salad with warm goat cheese on it. Whatever they served up as the warm goat cheese was some of the nastiest stuff that either of us had been served in a long time. It was pretty unrecognizable as well as hard to describe. To make a long story short, we ended up sending it back and speaking to one of the two owners. His approach was to act like my girlfriend didnt know her stuff and didnt have an appreciation for fine goat cheese. He then brought out some of what was supposed to be on the salad, and it bore no resemblance whatsoever to the stuff that she had been served. When we politely advised him of this, he just walked away. He obviously never checked out the food that had been served to her, as he would have understood completely. At no point in time did he apologize in any way whatsoever! It was the most profound example of owner callousness that I can personally recall experiencing. I almost opened up a citysearch account at that time so I could write about it. I procrastinated...until today.
The thing that bothered us the most about both experiences is that they really did not seem to care at all. And, just in case you are wondering if we might be difficult people....we're not.
So.....used to like the place...now dont recommend it.