4035 SW 98th Ave, Miami, FL 33165
Phone: (239) 275-6534
Phone: (305) 552-0151
Phone: (305) 592-2385
TollFree: (800) 782-9284
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On July 11, 2016 I hired this company to tent my house. Contact was made and a rep named Miguel Cloquell came out and a contract was signed. We arranged a date and time for service. we inspected all of my personal items outside of the home. Once the tent was put on and removed. I noticed a precious plant pot , which was giving to me by a friend who died was missing. Since I had done business with Al-Flex for about 15 years. I called the company to make a report. A rep for the company told me that it was not their issue and he would pass the message on.. Since I had a long business history with this company (12 yrs or more). I called one of the owners Al Jr. Al never answered my calls, I was informed that he was aware of the issue and what the plant pot meant to me. To date I never received a call and my plant pot is still missing. FYI Do not use this company. Dishonest tech work for them and customer services sucks
I hired this company to perform termite tent fumigation at my home. The sales representative informed me that independent access to my dwelling in the form of keys was required by law. I was told that my being present during access intervals would not suffice. I agreed to the arrangement with the caveat that I would be contacted prior to their personnel entering my home, so that I could witness what transpired. The sales representative stated it would not be a problem and he would notify the exterminator/supervisor that was handling the job of the stipulation.
On the date of tenting, I observed two of the crew urinate in my yard. Later the exterminator arrived and stated he was not aware of my contact agreement, but advised he would accommodate my guidelines. Furthermore, the supervisor stated he would contact me personally the following day, one hour prior to his arrival. Oddly, the exterminator stated he did not have a cellular number where he could be reached, nor did he have a time window for the following day. The supervisor disbursed gas via a hose, but did not secure the front door. Yet, lied to me stating he did. To do so would have required the use of contained breathing apparatus, an inconvenience and extra effort. I repeated the importance of my being notified four times to this individual.
The following morning, day of tent removal and venting, I had not heard from anyone. I telephoned the company, but the calls would not go through. I arrived at my home to find the tent had been removed and access had been made without my presence. Later this date, I contacted the business and asked to speak to the owner. The person who answered the call stated neither was in. When I asked for her name she refused and hung up.
Contact was made with a supervisor and I informed him of all that had transpired, and that I expected the owner(s) to address the situation. To no avail.
It is clear that this company could care less about customer service. Its' business model is high volume and short cuts. Not wanting customers to witness their actions, likely outside of state protocol.