I left a voicemail on a Thursday evening and by Friday morning, Al had called me back and scheduled a house call for that same day. Tarek, the tech., was very courteous and took time to explain to my wife and me what he was doing to diagnose our broken fridge. He and Al gave me feedback on whether to repair to or to buy a new fridge and we decided to buy (it's too old and not worth repairing). They did not charge me for the house visit. I will be using A Gonzalez whenever I need a repair!