I have used MANY plumbers during the course of my lifetime. Each one no better than the rest - UNTIL I came across Falcon plumbing. I had a unique situation [unique to me, that is] since I was receiving HUGE water bills on my rental property located in Miami. I have, in the past, called many other plumbing companies and every time I received the quarterly water bill from WASD, the issue and huge bills had NOT been resolved [despite my having spent thousands of dollars to have faucets replaced, toilet flappers replaced, toilets rebuilt etc over the course of many years. I could go on and on] . Enter Falcon Plumbing. I spoke to Wendy to set up the appointment. She is extremely well spoken and professional. Since I live in NY - there is the additional hardship of NOT being present when the plumber visits the premises. Their plumber arrived on time and called me as soon as he found the problem and then told me exactly what the main source of the leak [i.e. hidden underground leak] He was VERY clear on what the issue was. He called me again after he had inspected the inside of my duplex home and repaired another issue while at the same time being VERY conscious this was a rental property and cost WAS an issue. This service call was done on March 20th, 2013. It is now June 25th, 2013 and I am writing this review 3 months later because I had to see with my own eyes what the next WASD water bill would be like - I admit to still being skeptical since I have gone through so many plumbers for this 'leaky' matter. My June bill was tremendously reduced and I now KNOW for a fact that Falcon plumbing is indeed a reputable company and they stand behind their services. Falcon Plumbing EVEN went back to the home 2 months later and prepared a letter VERIFYING that there were NO leaks in my home since WASD incorrectly stated otherwise when they went to follow-up with a meter reading and wanted 'further proof' the repair had been made [despite my sending WASD photographs, and an invoice to demonstrating the repair had been made and was final] I would call Falcon again in a heartbeat [and have this week for an entirely different issue]. I take issue with the 1 one-star review here and simply believe it a result of a customer misunderstanding. Falcon is prepared to assist and do what is needed to make sure you become a repeat client. They have demonstrated to me they that want happy customers and they stand behind their work, and that is why they continue to receive such rave reviews on other sites such as Home Adviser. Other reviews here also do not mention is that Falcon Plumbing has a A+ rating with the BBB. This significant piece of information should not go unmentioned. I will close by saying that I do NOT like to write reviews and personally I don't have the time to write them. This is one case where I will make an exception because I believe credit is due and they need to be commended for the high bar they set.
2200 W 80th St Unit 5Hialeah, FL 33016
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It disturbed me to read the couple of negative reviews here. Having had to deal with several professional contractors in my time, I can only think of a couple that fulfilled their promises and commitments as well as Falcon Plumbing. From my setting up an appointment to the completed job, things could not have gone smoother. Excellent service, professionalism, cleanliness, price quoting, scheduling, courtesy, etc., I am so pleased to know I now have trustworthy plumbing service anytime I may need it. I researched the company thoroughly before calling them; however, I was still amazed that there was no "false" advertising whatsover. Finding a contractor with this kind of service is very difficult to come by in this day and age. for anyone who thinks their prices are out of line, think again. This is the 21st century! Thank you, Shane, for taking excellent care of my problem. Diane L.
I recently had a broken toilet that needed to be fixed immediately. My Husband went to Home Depot and although they have affordable toilets, the quality was sub par and I'm sure I would need another new one in a year. I called a few different Plumbers and because this was an emergency situation their prices were ridiculous. I then found Falcon Plumbing, the plumber came out and removed the old toilet and installed my new one within an hour! The quality of the new toilet is top of the line and I didn't have to pay any extra charges for an emergency visit. I can't tell you how happy I was with the service and price. I would highly recommend using this company for any plumbing needs, they were both professional and fair.