Just got my pool finished today and I promised the owner that I will write a truthful review based on my experience with Genie Pools. I contracted Genie to build my pool in November 30, 2013 due to the price and a couple of referrals that I had from friends. I felt pretty comfortable working with them from the beginning stages of the design to the actual signing of the contract. I must admit that I was a bit skeptical at first due to some of the other negative reviews but with my experience in construction as well as seeing for myself the kind of company that they are, I decided to give them the benefit of the doubt and proceed with the project. I was originally told 3 to 3.5 months of construction and in all fairness taking into account the holiday season and everything else I cannot complain of the time it took for them to complete it. Again, being in construction I know that there WILL almost always be delays. It was explained to me today that due to the high volume of pools that they build it usually takes them a little longer to finish a project as opposed to a smaller company that only does 2-3 pools a month which is why they have to charge alot more. Pro: Fair construction time, quality finished product (love the new pool, BBQ party this weekend!!!) and great price Con: Communication could be a little better in regards to keeping us informed of overall construction process.
You guys did a great job to say the least! There’s not one thing about you and your company that I was not happy with, from the beginning to the end. You were very helpful and knowledgeable about your product and designs, with quality always being your utmost importance. From the frame of the pool tp the equipment, you supplied a good product. You also gave a realistic end date and blew it out of the water – 42 days from initial hole to swimming! Your company’s experience is very obvious in the quality and final product. Gabe was on scene at every step of construction and made sure everything went smoothly. If any concerns came about, he was a phone call away and would respond immediately. All you hear are horror stories about pool installations and the wait and problems. My experience with your company is the total opposite; nothing but good things to say.
I signed a contract on 2/28/14, for a $ 48k 17x35 rectangular pool. Paid $9000 upon signing contract. After some aggravation and multiple unanswered calls, on 4/21/14 they came and excavated my old pool (two days work) on 4/23/14 at 7:15 am, I had the owner's son parked his car in my drive way behind my car waiting for me to collect the second draw. No problem there. I paid him $ 12,000 w/ ck and he gave a me a receipt. Since then, I have a hole in my back yard, 7 lies & 100 unanswered calls. Expectations were that by now, work was to have been completed wether permitting. Wether has been perfect, Genie Pools far from it. Next week, I will be sending them the required Certified letter and begin the undesired Legal recourse process.