I came into this store because my phones camera was messed up. I had gone to a sprint store/called support various times and got no results. I was calling sprint every month asking what my cancellation fee was, because I was waiting for it to drop to $100 to cancel it. July 6th is when my cycle ended and my cancellation fee was $100, my boyfriend refused to pay the cancellation fee (at this point I didn’t care) He dragged me to this Sprint store to see if they could do anything. (He also had a separate issue) The first time I went in Luis Tortoledo, helped my boyfriend and I. We could tell he actually cared about helping us. I left the store very happy, when I came in to pick up my refurbished phone the staff was phenomenal as well. Oscar Moreno, helped me with transferring my information from my old phone to my new phone. I know it sounds simple, but as I said my old phone was messed up so it made this a very time consuming matter.(We went into the store after work which was 30 min before closing and no one rushed to get us out of the store) Not only did I walk out with a working phone but Yanira Cabanas, sold us a tablet. We left on vacation that night after we left the store, and we absolutely love the tablet. My boyfriend, as I stated had another issue with his phone, and Oscar Moreno, was helping him also showing like he actually cared about helping us. The customer service I received in this store is what convinced me to stay with Sprint. If it was not for them I would be with another mobile company right now. Thank you for making our experience a great one =)
I love the Service. Very Knowledgeable sales team as well great technical support they made it so easy for me to switch. I was in a crunch to move from my other provider or I would end up on another year contact there staff logged into my router setup QOS rules on my router made things work from day one. I would definitely recommend them to my friends and business partners. The one thing I love the most is when I call they have support staff here in the US and we are not put on hold there is always someone there to take your call. Mandy
THIS IS THE BEST METRO PCS STORE - I BOUGHT A PHONE AND THEY GAVE ME A FREE GIFT- THEY ARE ALSO A SERVICE CENTER - THEY UNLOCK PHONES - AND HAVE A VARIETY OF PHONE ACCESORY - THEY SERVICE IS VERY PROFESSIONAL THEY EVEN GAVE ME A TRAINING ON HOW TO USE MY SMART PHONE AND EVEN SET UP MY GPS AND EMAIL I WAS SO IMPRESSED THEY WHERE ALSO CLOSED AND THEY OPENED THE DOOR JUST FOR ME IT WAS AFTER 8PM. THE EMPLOYEES AT THIS STORE REALLY LOVE THEIR JOB THEY PROVIDE EXCELLENT CUSTOMER SERVICE I AM ALWAYS COMING BACK TO THIS STORE THEY WON ME!!!