My boyfriend and I stayed here for his birthday. Before reading further, let me start off by saying it wasn't an absolute horrible experience... It did have its positives and my boyfriend and I DID generally leave happy. However, there were some negative aspects to it. For starters, my check in time was at 4 o'clock. When I went to the front desk to get my room, the woman told me it wasn't ready yet (not her fault, but the actual woman at the front desk was a real sweetheart and kept me updated on the room at all times). It wasn't until 6:00 until we actually got our room. We had dinner reservations at 8 and we were hoping to take a nap before we ate...Well, that didn't happen. When we actually got into the room, it had a nice comfortable feel to it. It had a modern look to it, clean, white, nice, a beautiful view of the beach. But then we looked at the floor and it was kind of a turn off... It looked like concrete tile, and it was still wet from where the cleaning lady cleaned it. There was also an area by the bed where one of the tiles were loose! I tripped on it a couple of times.... One thing that both my boyfriend and I really did enjoy was the actual bathroom setup. It had a nice tub, and the shower was next to the bath...Which I thought was unusual, but liked the concept. We had fun by the pool as well. Something was going on there that day. Despite the party that was going on downstairs, the noise didn't bother me one bit and I had a comfortable sleep at night (and I'm a light sleeper. Every little thing wakes me up). Would I stay there again? 'eh... It's questionable. I really did enjoy the rooms, minus the soaked concrete floors when entering. I would consider going there again, but they will really need to do something about getting the rooms ready in time. And maybe do something about the tile! If I'm paying 300 a night for a room, I expect pretty close to perfection... Sorry. Especially if I'm taking a loved one there for his birthday.
I went to the hotel by the end of February or the beginning of march to stay only for two nights and unfortunately it was under construction, but the location and the place in general was so great I decided to give it a second chance this time and decided to book it for the whole week I spent in Miami a couple of days ago, and didn’t regret for one minute my decision, there was no longer a renovation in progress, and everything looked so nice, I know that I was mostly attracted to this hotel by the location, but there are so many good things in this hotel. First I must say, the staff was absolutely nice and sweet and patience with my every day questionnaire, and the room was absolutely adorable, the beds were confortable and the bathroom was very clean. I found it great.
Reservation agent was helpful & friendly. Front Desk staff was welcoming. Alot of complaints about room keys not working..ours did not work & had to get replacements, at the same time I was requesting new keys, three other families were having the same issue! Renovated rooms were very nice and clean..housekeeping did not leave any bath towels on the 2nd day...has to call for them once we returned to the room..Pool and Beach Chair attendants were extremely helpful and friendly..Overall, hotel is run down because it is an "old" hotel..but indoor renovations have it looking nice...we will stay here again..WONDERFUL beach view...great room rate for a hotel on the beach!! Nice restaurants and small shops across the street from hotel!!