Posted: 12/22/2006Provided by Citysearch -
As i was reading some reviews before the trip, i became skeptical about the hotel but i should have known. When checking in, the agent at the desk (Gladys) was very unpleasant. She never smiled during the entire process. The lobby was dirty, footsteps all over the floor. There was another girl but she was on the phone for at least 5mns must have been a personal call. I found out that she was the manager the day of our departure. Customer Service at that place really is at the bottom of the list. The GM (Adolfo) something is very fishy about him. he never came up to answer a question at the desk. I guess he's too fat. Anyways i will never spend a dime at that hotel.