Posted: 6/27/2012Provided by Citysearch -
BEWARE!!! They steal tips!!! I took my best friend to this restaurant for her birthday last week. We have been there before a few years ago before they expanded the restaurant and remember the steak was very tasty so we went back. Although the food was good it was overpriced and on top of that they add the gratuity to the bill and the service wasn't the best. If you decide to go here for a meal BEWARE.. the tip is already added yet the server decided to give herself an additional tip withouth my authorization. No matter what you do make sure you check that bill CAREFULLY before you walk out so that you don't fall victim to this scam. I called the restaurant as soon as I noticed and was given the run around for 3 days. After 3 days I finally spoke to the manager or owner Rosie who DID NOT bother to apologize for the incident and only made exscuses for the server and on top of that had an attitude. I guess the days of the customer is always right are long gone. I am just sorry I am out an additional $18.00 in stolen tips.
Below is the uncaring and nasty response from the owner.
LAS VACAS GORDAS has been in business for more than 16 years and we always add the gratuity to our checks. This is explained clearly on all our menus as well as the checks. The customers have always the option to take or add additional tips. I apologized for this inconvenience several times and I requested the information of the credit card (since we do not keep record of any cc) to do the refund right away. After several emails back and forth I never received this information. In addition, my ""excuses"" were only explanations on what might have happened, and the attitude that I might had have was only a reflection of yours. We do our best but sometimes it's hard to please everyone.