We (Stella & Gordon) are pleas...
We (Stella & Gordon) are pleased to announce that on 1st May 2012 we purchased the Grooming Loft business from its previous owner (Michelle).
We are very excited about taking over this business and are very thankful to Michelle for building and retaining a loyal and knowledgeable clientele.
As with any new business owner, we have spent our time getting to know clients, as they bring their dogs for grooming, meeting suppliers and analysing the reviews
of Grooming Loft on the internet review sites. As with all businesses there are the Good, the Bad and the down right Ugly.
The good, as has always been the case with Grooming Loft, has been the quality of grooming, the prices and care taken by the staff. Thus, it is only right that we re-assure clients that the grooming and support staff and the prices will remain. Where there are areas for improvement in these areas they will be addressed accordingly.
The bad, has referred to the length of time it has taken to return a pet and the odour of the reception area.
Having spoken to many clients, there does seem to be a preference for dropping off their pet in the morning and to collect after work and this service will remain. That said, we do need to consider clients, that require a quick turn round, i.e. shortening the time from bringing their pets to collecting them. With this is mind we will offer a timed appointment service, for those clients that require it. This will be similar to a Vet, Doctor, Hair Salon, where a dog will have an appointment and should be brought in as close to that time as possible and there will be an agreed return time.
As for the odour in the reception area, it was obvious from our first two weeks, that a significant number of clients' pets relieve themselves in this area.Though this is cleaned up, over the day it does become clear that a certain odour exists. With this in mind, we will be introducing eco and pet friendly cleaning products to ensure we remove this odour. We will also ask our clients to walk their dogs before entry into Grooming Loft.
Thankfully, we have not come across anything downright Ugly. We expect our staff to treat you and your pets with courtesy, consideration, and without discrimination. Please treat our staff in the same way.