The Chesterfield Hotel & Suites is located on Collins Avenue at the center of South Beach's Art Deco District. By merging the former Lily, Leon and the Chesterfield Hotel, the combined 90-room hotel now offers a wide range of room types and services. Want to lounge outdoors and enjoy a drink? Grab a cocktail at either of the hotel's two bars. Want to chill in an intimate alcove? Relax at the discreet and cozy outdoor lounge - a great vantage point to spy on hipsters walking by. IMPORTANT -- Credit card used for booking must be the same credit card presented for payment at check-in. The name on the credit card must match the name on the reservation and the card holder must be present along with a government-issued photo ID. Holiday and Special Events require a non-refundable prepayment 30 days prior to arrival. No early departures are allowed. Reservations are completely non-refundable within 30 days of arrival. Events include but are not limited to: New Years (12/26 to 1/3), Boat Show (2/12 to 2/16), Winter Music Conference & Ultra (3/15 to 3/31), Memorial Day (5/21 to 5/25) & Art Basel (12/3 to 12/9). A mandatory daily resort fee of $18.00
Identifying oneself as 'hip' is not. Having a guest robbed, then not being in close touch with him/her--let alone not returning calls--is well beyond abysmal. The owner/management should not be in a consumer-oriented business.
I am not sure how anyone can stay here and not be dissapointed. Cheap breakfast. Rude service from the night staff. Lound music in the lobby all night long so if you got a room on the first floor forget about sleeping any. Lights out in the room, no safe. Don't even bother to try to reach the managment they are never around. They obviously don't care about the service of this hotel. This hotel is not worth the $$$. Very disappointed. Stay at your own risk .
I was there two weeks ago and my room was broken into. I filed a police report and the GM of the hotel refuses to get back to me, have not watched the video tapes (that are aimed directly at my room) and overall do not care and are completely unhelpful. No one returns calls - this is easily the worst experience I've ever had. Someone else posted a separate review saying they were robbed, as well, so I really would recommend that you stay anywhere but here.
I don't know where to begin with this place. They try really hard to be a ""boutique Hotel"" but fall so far off the scale. The workers not only are difficult to understand with the language barrier but are not helpful at all. I had items stolen from my room and it took them 2 days to give me an answer on whether my items were found. They cover up for their dishonest housekeepers. I don't recommend this place at all!!!!
spent 2 nights here and loved it. lots going on. fun lobby bar, great rooftop jacuzzi, stocked mini-bar, nice cd player, bathroom is roomy. so much for so little. we got free tix for clubs, free drinks at happy hour, free breakfast. and the front desk was cheery and helpful. we had a quiet room on the 3rd floor facing the street and it was nice and quiet. fun and relaxing. great place to visit while in sobe.
When we arrived to this dump,we were disappointed w/the sleazy atmosphere.We'd never been to South Beach & figured maybe we needed to get used to the art deco scene.We went up to our room,through the dark dungeon of a hallway,to find a small,uninviting room overlooking an alley.We immediately took the comforter offwhich was absolutely filthy & full of stains.We noticed the bed was made, but sheets were not clean.There was sand,hair, and a cigarette hole in them.We left for the beach & complained on the way out.When we got back,nothing had been done+we were greeted by a live b_g crawling in the middle of the bed.We complained again-nothing.Since it was a holiday weekend & we may not get another room,we grabbed sheets from the hall closet, & left to buy disinfectant & trash bags to put down between the mattress & sheets.Last straw was when we came back,stripped the bed of everything & found several bed b_gs (dead & alive) on the mattress.We left with our unpacked bags in the middle of the night.Luckily, we were able to find another room (& it wasnt raining like next night)at about 3 AM for 1 night.Next day,we went back to the Chesterfield & were offered a great place at another one of their upscale South Beach Group hotels.We were apprehensive,but checked it out.We had to speak to the manager before taking it & since she wasnt in until noon,we stayed put.At 11:30 AM we got a call asking if we wanted the room b/c someone else needed it.We said we did,ran to speak to manager, only to have her tell us the room had been given awayfive minutes after we hung up.We spent two out of our five day vacation searching for other accommodations & moving around in extremely humid weather.Did I mention our toilet didnt work?This is the most unprofessional & disgusting place.Still having nightmares.Ruined our vacation,dont let them ruin yours.
They've got location, clean rooms, courteous staff, good prices, fun happy hour and free breakfast. Right in the center of SouthBeach. It's a great weekday getaway for locals. Or spend a weekend if you're from out of town. You'll be very happy you did. all the employees give their best.
Whe I checked in the room was warm so I asked that maintenance take a look at the unit. The guy held his hand 3 inches from the vent told me it was working fine although I was sweating. I'm sure that CHECKING the unit meant more than holding a hand over it. The front desk said there was nothing they could do since all the South Beach Group hotels were sold out. After complaining all weekend with no work done on the unit and the last day of my stay, the front dest attendant lied and said again that there were no rooms until I told her how many days we had gone with out A/C. <br> <br>The manger nor any representative from South Beach Group hotels returned my phone call or email to address my complaint. If you are looking for quality and service this place it not it.
Wow. <br>A year later and I am back. This is not only better than before. They have the same cool staff and they remember me like a best friend. The drinks are longer, that's awesome. This is still the coolest location on South Beach.
My heart stops and just thinks of how wonderful my mother's recent stay in South Beach ws. It is all do to the attention to service and detail the staff gave her and her friends for a girl's get away. They were in heaven, and I didn't worry about them at all. Tell every one.