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Casablanca

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Hotel Rooms

Room 1

Business Details

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Services/Products:
Groceries
Payment method:
master card, visa
Categories:
Hotels, Lodging, Corporate Lodging, Motels

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12/26/2011
Horrible Hotel, Horrible Customer Service. The

This is the worst hotel experience I have ever had. I usually don't write reviews but I am fed up with the poor service this hotel afforded me and my sister. My sister was kind enough to do her best to arrange hotel arrangements in Miami for Art Basel. She bought 4 nights plus on round trip ticket to Miami for me from LA to Miami and back for 1100. The ticket for the air fair was about 300. Thus she forked over 800 d... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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02/19/2008
balcony with ocean view

i use to stay here with the family about 3 to 4 years ago. we got a corner room with a balcony which by the way was huge with ocean view and pool view. the room was pretty big and the beds were the ones you pull up when not in use. so it left lots of room for during the day. we over crowded the room with about 8 people. we live in miami so we just rent there to wake up by the beach. anyways. we always liked staying ... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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01/01/2003
Worst service ever encountered

My wife and I requested the ocean view room. Upon the arrival, placed in the other room since ocean view room was damaged after the rain. The temp room did not have any towels, hair fan did not work, no shampoo or lotion , some dirt in the bathroom. requested towels multiple times that day, desk people kept saying 'ok , in 10 minutes' for 17 hours! After being given our ocean view room, the bath tub was broken ...Res... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

All responses must comply with the YP.com Terms of Service and Use.

Response should be at least 25 characters
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Casablanca

6345 Collins AveMiami BeachFL 33141

(305) 868-0010

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Casablanca

6345 Collins AveMiami BeachFL 33141

(305) 868-0010

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