3 stars

yuezhenho 04/20/2004

Don't expect what you reserved..

Provided by Citysearch

I called the Beachcomber directly to make my reservation for the Suite shown in the picture on their site, with the spacious room and 2 king beds. Upon arrival we were told it wasn't available and we would be moved to their sister hotel, the Nassau, on the next block. The receptionist insisted that the room was nicer, however, when the room was finally ready 6 hours later, we discovered we had only one King and one small double bed for 4 people. I have to question their interpretation of Reservation (if a guest calls to request a specific room, surely you dont go ahead and give it to someone else????) and their policy of downgrading guests upon arrival. They could also do with having enough beach towels for all guests and less surly receptionists.

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