Ok went to this place for the first time, mainly because it is a network provider for my insurance and second because it close by. I had my eye exam (got very good service at eye doctor next door, no problems there) well I took my prescription to visionworks. I ordered 6 months of contacts because I planned to get the other 6 months online, had to purchase some at this place in order for my insurance to cover eye exam. The price was ridicoulous and I ended up paying alot more than I expected. well I never received a call telling me they were in, so I went down 10 days later to check on them. When I got them, they were not what I expected. I received 3 boxes, 2 for one eye, and 1 box for the other, very odd, and they were larger boxes, thus the reason for the almost a hundred dollar a box price. And best of all, the one box I got for one eye was the wrong prescription by -100, was supposed to be -250, but I received -350. Not sure what to do since returning the one box that was wrong would probably mess up my insurance or confuse them even more (There were 3 people standing around doing nothing when I got them ), so i'm just going to use the two boxes for both eyes and donate the wrong box. Next year I will be going back to my original optical, Sears
I took my whole family here to have our annual eye exams done and I am beyond impressed! Dr. Moses also did high tech testing on me in particular and until then I had no idea Im in a danger zone for glaucoma. No eye doctor has ever offered me this service before. Also, I was very impressed with the vast variety of frames he has for eyeglasses. My children were able to pick their own personal style and werent forced to chose between 2 or 3 choices. I also loved how patient and professional his staff was. It took me about 30 minutes to get my contact lense in and they were very patient and offered me different tips and tricks to get it right. I will only come to see Dr. Moses at Texas Eye Center and bring my family along as well. Dr. Moses is very thorough, and listens and explains every detail of the exam. Great customer service, variety of designer frames, and excellent staff!!!!!
I just had the best exam of my entire life! Custom Eyes Memorial is my new go to place for glasses and contacts. The lady in the front, Grace, was so sweet and worked me up super quick. The doctor was SO thorough and attentive. I saw Dr. May, my husband came on Friday and saw Dr. Patel. I brought my son in on Wednesday and he saw Dr. Damani. These 3 partners are amazing. I have Diabetes and Dr. May went into detail on how my condition affects the inside of my eye. She also sent a summary letter to my primary care doctor. That's what I call going the extra mile. Aimee, the optician, was so pleasant and not pushy at all. She helped style me in frames that were perfect for my face. I can't tell you how special everyone in this office made me feel. I will be back!