I had knee replacement & started PT in less than a week. They were great. Set up a great program. When I had other issues adjusted my program. Celebrated my progress & encouraged if I felt I wasn't progressing fast enough. Rachael is the best pushed me but I'm so glad she did. I live PT & this company. Everyone speaks & knows you by name. I could go closer to my home but I drive 1.5 hours one way. Not sure I would be this advanced if I was somewhere else.