My experience at Mercedes- Benz was beyond my expectations in quality, service, friendliness, and flexibility. Mercedes-Benz of New Orleans was the dealer most willing to work with my specifications regarding price and vehicle. I previously owned a Mercedes, which was totaled in an accident. Not only did my old Mercedes keep me safe in the accident, but I returned to Mercedes to lease my second car after shopping around at Acura, BMW, Lexus, and Mercedes. The salesperson I dealt with was Paul Schwartz, and I found him to be eager and easy to work with. He followed up, and continued to search for the right vehicle for me in my price range until he found it. I am very pleased with his level of expertise regarding the vehicles he is selling, and I am very pleased with his continued follow up. I anticipate remaining in the Mercedes family for many years to come.
This is the first time I brought this vehicle for service, as I bought it from your Used Car lot. My vehicle was equipped with custom wheels and I realized the I couldn't locate the special wheel lock. Service told me to go to used cars to ask them about it. Used car "manager" told me since I purchased more than 30 days ago, there was nothing he could do. NO HELP! Parts guy told me there was nothing he could do, and to go back to service. NO HELP! Service sent me to GM's office. GM wasn't in, so Charles brought me to meet Danny, the service manager, who solved the problem, and located the special wheel lock in my vehicle. Basically many people passed the buck, except for CHARLES and DANNY. These guys were problem solvers, and made lemonade from lemons. I applaud these two gentlemen!
Horrible! We've contacted the dealership about questions since April, and never have gotten a call back so solved our own problems. A lot of things went wrong after buying the car. Not with the car itself but on the buyers end, I feel the service was the worst I've ever gotten. Being in school for business management and working in the service industry I know how things are supposed to be done. I wouldn't recommend this dealership to anyone even if it had the car they wanted. This is just the story in a nut shell but it's way longer.