French Riviera Fitness Center of Metairie

Weclome to french riviera the magic place : where it does not matter if you paid 250$ for the whole year (metairie location) the kenner location still charge me 20.66 $ monthly according to their customer service this "the magic " of the way they do business and its perfecly normal to be double charged , they need 0 stars cause they are greedy and ignorant !!! Planet Fitness way to go !!!

So i moved to cali and i called just to see if i could get a refunded so i spoke to mariana and she made a copy of my drivers license and told me she will send a email today and to expect a check in 2 weeks or more if I can get anything. Called two months later and she remember me and told me she is going to check her email. Got a called back and said she can't find the email but she will send the request now and pro-rate it to the first time i came in. Than about 10 mintues later i get a call from OSCAR (a manager so something). and this is how the conversation went.



Oscar: hi carlos this is Oscar a manger at the french riviera

ME:ok

Oscar how are you

ME:Good

Oscar ok so i spoke with mariana and there is not going to be any refund on you membership because there is only 1 or 2 months on your membership before you go into the free year we gave you

ME: O Ok well i might as well leave it open than

Oscar: yeah thats what i will do

ME:but you know mariana told me they would let me know how much money they would give me back

Oscar: (chuckles) dude we don't give money back

ME: ok well i kinda think the situation is f up

Oscar: I dont think the situation is f up man

ME: (caught off guard) what do you mean

Oscar: Well we gave you a free year what else do you want man

ME: first of all it is f up because I was lead on and no one did anything for

Oscar: ***he cut me off and said something**

ME: Oscar let me finish before you cut me off

Oscar: Im not cutting you off im letting you know how it is man

ME; Oscar why are you talking to me like im crazy (oscar tired cutting me off again)

stop calling me man you need to be professional not me (oscar tired cutting me off) Im the customer (oscar tried cutting me off) and stop cutting me off and let me talk ( oscar tired cutting me off again)

First of all i didnt not offended you

Oscar:( he cut me off again) YOU DID OFFEND ME

ME: HOW? AM I TALKING ABOUT YOUR FAMILY (OSCAR IS TRYING TO CUT ME OFF AGAIN) PERSONAL LIFE OR ANYTHING? NO IM NOT! ALL I SAID WAS I THINK THE SITUATION IS F UP. (OSCAR CUT ME OFF AGAIN)

Oscar: AND I DON'T THINK THE SITUATION IS F UP IN ANYWAY

ME: OSCAR LET ME TELL YOU WHAT YOU SHOULD HAVE SAID ( OSCAR TRIED CUTTING ME OFF AGAIN) STOP CUTTING ME OFF OSCAR. WHAT YOU SHOULD HAVE SAID WAS "IM SORRY YOU FEEL LIKE THIS BUT ITS OUR OUT OF OUR HANDS" OR SOMETHING INSTEAD OF TELL ME A CUSTOMER WHO PAYS YOUR SALARY THAT YOU THINK THAT A SITUATION ISNT F UP.

*****THAT WHOLE CONVERSATION OSCAR KEPT TALKING OVER ME SO IM NOT SURE IF HE HEARD ME *****

ME:WHOS YOUR MANAGER, WHO IS YOUR BOSS

Oscar: Nick you know what ill have him call you

ME: hung up



I tired calling back the original manger that i dealt with mariana twice and left a voicemail and she hasnt called back. but the front desk girl tells me she is in her office. i went to BBB and they have a F rating and 47 compliants and 32 that they have not sloved. They are also not accredited by the BBB. Thank god i live in California now with awesome gyms that give good customer service because there is so much competition out here.

WAS A MEMBER FOR 2YRS. MOVED OUT-OF-TOWN, SO HAD TO CANCEL MEMBERSHIP IT WAS SO HARD TO DO. MY CONTRACT WAS UP AND STILL HAD A HARD TIME. THEY KEEP CHARGING MY CREDIT CARD EACH MONTH. BEWARE WHEN JOINING ! NO PLACE TO PARK!!! NO ONE AT THE DESK ALOT OF TIMES, AND NO ONE TO HELP!