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Willies Shoe & Boot Repair

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Business Details

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Location:
Town Crossing Shopping Ctr
AKA:

Roma's Shoe & Boot Repair

Willy's Boots & Shoe Repair

Category:
Shoe Repair

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05/18/2014

I don't think you could get worse service. Pathetic, over-priced, poor-quality work. Stay away from these leeches of society. Coit Boot & Shoe repair is at the opposite end of the spectrum as these fools. Willy should take lessons from them.

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05/15/2014

Just got some sandals back to get re-heeled. Sloppy work and they put a thicker heel on so it feels weird to walk in them now. Very disappointed. Will not go back there.

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04/17/2014

I wouldn't recommend this shop to my enemy!! the worst customer service I have ever had. I argued with them for 5-10 minutes about them being late on my shoes 4 days late and never called to let me know and wanted me to come back because the shoes were not ready.

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When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

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02/28/2013

I wish I would have read the reviews on this business before I took my boot to them to have the zipper repaired... This place is a total rip-off and I will never use their services again. The new zipper they put in my boot cost me $20.00 and lasted about a week before it broke. I brought it back for them to fix it again and when I picked it up they charged me another $50.00. When I reminded them that had alr... view more

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Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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01/07/2013

If I could rate them a -10 I would. Long story short, I am very disappointed and will never use this shop again, and suggest that you do not either. On a Saturday, I took 4 pairs of shoes/boots to have heels cut down on 3 pair and heel taps replaced on 1 pair. Also included were 4 handbags in which the handles were to be SEWN and or hardware replaced. Went in one week later and was told they were not ready, come... view more

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Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Willies Shoe & Boot Repair

3600 Gus Thomasson RdMesquiteTX 75150

(972) 270-6362

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Willies Shoe & Boot Repair

3600 Gus Thomasson RdMesquiteTX 75150

(972) 270-6362

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