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The Concealment Shop, Inc

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Business Details

15

years

in Business

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Categories:
Guns & Gunsmiths, Gun Safety & Marksmanship Instruction

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07/18/2011
Overall
The Concealment Shop travels t...

The Concealment Shop travels to gun shows. I saw them at one of their shows in Houston in May, 2011. I ordered a concealment purse (they had a display in brown but said they could get it in black). I paid for it there - $176 including shipping. I was led to believe this was in stock at their store in Mesquite.

On June 22, I was in the DFW area. I called their store, offering to drop by and pick it up since I still had not received my order. I was told it would ship in 2 weeks, they
...view more still did not have it in stock. Helen (the owner), said she had just talked to Coronado Leather and they confirmed the backstocked purse was on its way. I was also assured I would be contacted with shipment information or with any information on further delays.

It is now July 18 - over 3 weeks later. I had to contact the store via email and phone 4 times over the past 3 days before I finally got a response from Helen. She says she is waiting to hear from Coronado Leather to find out what the delay is.

I was never contacted regarding further delays, nor was I informed at any point that this order was on "eternal backstock". This vendor does a poor job of setting customer expectations, communicating, and fulfilling orders. However, they do a *great* job of taking your money.

I have over 15 years experience in customer service. I know how you're supposed to treat a customer. I know all about setting customer expectations and keeping a customer informed. My husband owns his own retail business. He's been in business for 26 years and has his own mail-order clients. I've seen that side of the business, too, and I know how that's supposed to work. This experience was an epic fail.

I'll never use The Concealment Shop for anything, ever again, nor will I recommend them to any of my friends.
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The Concealment Shop, Inc

3550 US Highway 80 EMesquiteTX 75149

(972) 289-8997

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The Concealment Shop, Inc

3550 US Highway 80 EMesquiteTX 75149

(972) 289-8997

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