I tried to color my own hair and turned to a horrible mess. I called and one of the girls squeezed me in quickly. Niki did my color, she seemed to know her color very well and she fixed my mess with highlights . She was really quick at getting her highlight wraps in . She took care of my damaged hair and gave me advise on how to keep it looking as good as the day I left. I now go to her all the time and she keeps me up with the color trends.