Sprint is a good carrier to have service in the Newburgh (Orange County) area but this small location is probably the only genuine Sprint store within 20 miles; unless you visit an authorized dealer. Customer services reps are very nice and helpful, when you finally get to speak to one. Because of the small size lines can be long at certain times so it's best to go early to ensure a prompt customer service experience. My rating is for the overall experience at this location. Service is good, customer service is great but wait time is poor.