Absolutely terrible service. The worst I have ever had for delivery service.
We called and were told it would take between an hour and an hour and 20 minutes for delivery. While it wasn't ideal, we were willing to give it a go.
After an hour and 40 minutes, I called to inquire about the delay. I was promptly put on hold for ten minutes before I hung up and called back. When I called back, they let the phone ring at least twenty times before picking up (surprised there was no answering machine). They asked to put me on hold again and I told them no. I wanted to know when my food would be delivered - as this was almost two hours after my order was placed. They did put me on hold to check on my order. They came back to the phone and said that when the delivery driver got back, mine would be the very next order to go out.
I explained that this was ridiculous, as it would put us at least 2 hours+ since my order was placed. The lady asked me how long I had been told that it would take. When I explained my hour - hour and 20 minute expectation, she told me they have been 2+ hours behind all night. I explained that this would've been very valuable information to have when I placed my order and she offered no empathy, but said they'd discount my order by 20 minutes when they could finally get it out. Funny.
What a joke this place has become. It will be the very last time I ever order from them and would encourage all others to avoid this restaurant at all costs. Take a chance somewhere else. Even if you're disappointed, at least you'll have time to find a backup plan. A much better scenario that I had tonight.
AVOID QWIK WOK and save yourself a ton of frustration and disappointment.