This is how a grocery store should be. The stores are very clean, the employees are usually smiling and are very helpful. Everyone who works there seems to be glad to be there. The food is top quality, always fresh. Their bakery department is as good, or better, than any other bakery in the Cleveland - Lake County area. Pies, cakes, cookies, bread, etc. Totally fresh meats and always someone there to ask if they can assist you. Clean bathrooms for customers on the premises, very appreciated. AND one never has to log their groceries in the cart out to their car. In fact, grocery carts don't leave the store. You just drive up to the door, show them your number which matches your cart inside the door, and a smiling young man will bring your cart out and load the bags into your car. They won't accept tips, although they deserve them. Also, they always have enough cashiers that the lines are never long, and what a great thing this is. You can get in and out in 20 minutes or less. Even the baggers are cheerful and friendly. This store is the one in Mentor, on Mentor Avenue. I'm certain all the stores are as excellent as this one.
This is a great place to shop for every day grocery needs and even large scale holiday dinners. They have a wonderful meat department, fresh produce, and outstanding deli. It has an old time feel with modern products / services and competitive prices. The customer service is outstanding and I have never waited more then 2 minutes in line. They are always quick to open a register when a line forms and happy to do so. The management team in the grocery section is extremely courteous and if they don't have something in stock that you need, they will scour through multiple vendors and other resources to do their best to find what you are looking for. Mentor Family Foods has everything I need and I won't shop anywhere else.
With the grocery store business in the Cleveland area pretty much a monopoly, we have changed to Mentor Foods. Since the chain is taking advantage of their monopoly status with outrageous prices, Mentor Foods is lower on many of their items. Their Deli offers in-store made salads, fresh lunch meats, chop blocks, breads. Their meat is exceptionally fresh and better than that large chain! And Milk is still cheaper at Mentor foods than at the chain!