I do not recommend Tyson Kennel in Menlo Park to any pet owners. They are incompetent, unprofessional, and overpriced. I trusted this local kennel twice before with my dogs, but never again. The service was rude, degrading, and disrespectful.
I was not able to pick my dogs up at the time promised by Tyson Kennel staff and I was charged substantially more than what was quoted when I mistakenly left my dogs in their custody. Once I was able to pick my dogs up, they were wet. They were supposed to have a bath on the day of pickup, I assumed that included a dry as well.
Upon insisting they be dry before leaving, for health reasons, I was informed that I would have to wait much longer.
This crisis could have been much easier to cope with had their been helpful, friendly assistance. Conversely, the woman working the front desk was undermining my frustration and not considerate of the customer at all. This lack of compassion towards people only makes me wonder how they treat our best friends.