Posted: 9/28/2010Provided by Citysearch -
After a very irritating 2 weeks of trying to get the furniture I paid cash for, I finally had to do some searching to find out how to contact the Corporate Office. It was very hard to find, but here is what I got from the Better Business Bureau:
Chief Executive Officer: Jay Schottenstein
Chief Operating Officer: Jonathan Schottenstein
Address: 4300 E 5th Ave, Columbus, OH 43219-1816
Fax #: 614-449-4880 or 614-443-9011
Customer Service Phone# 800-743-4577
I just wanted to pass this info on as I know there has to be many more people who are as fed up with Value City Furniture in Memphis as I am. They took my cash, promised me that I could pick up my furniture. When I went to get it, it was not there. After discussion with one of the managers, it was to be delivered. It is now 10 days later and I still do not have my furniture.
Be aware that if you call the 800 #, you have to leave your information and they are supposed to call you back. It has been 5 days since I left my first message and still have not gotten a call back.