Value City Furniture
6393 Winchester Rd, Memphis, TN 38115
Value City Hickory Ridge
Bike Parking: No
Price Range : Average
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09/28/2010Provided by Citysearch -
After a very irritating 2 weeks of trying to get the furniture I paid cash for, I finally had to do some searching to find out how to contact the Corporate Office. It was very hard to find, but here is what I got from the Better Business Bureau:
Chief Executive Officer: Jay Schottenstein
Chief Operating Officer: Jonathan Schottenstein
Address: 4300 E 5th Ave, Columbus, OH 43219-1816
Fax #: 614-449-4880 or 614-443-9011
Customer Service Phone# 800-743-4577
I just wanted to pass this info on as I know there has to be many more people who are as fed up with Value City Furniture in Memphis as I am. They took my cash, promised me that I could pick up my furniture. When I went to get it, it was not there. After discussion with one of the managers, it was to be delivered. It is now 10 days later and I still do not have my furniture.
Be aware that if you call the 800 #, you have to leave your information and they are supposed to call you back. It has been 5 days since I left my first message and still have not gotten a call back.
08/28/2007Provided by Citysearch -
My name is ESWARABABU KOTHAPALLE. I have purchased a reclining sofa at Value City Furniture, 6393 Winchester Rd, Memphis, TN two months ago. I wanted to exchange that sofa as it has not matched with my interior. I have asked the value city representative (his name is ROBERT WOLFE) for exchange after 2 weeeks of purchase. He has agreed for exchange and said to me that a technician will come and inspect the reclining sofa and estimate the value of that sofa. The technician has come twice and taken photos also and reported value city that there are stains on the sofa. But, we never find any stain on the sofa. Then, I have asked the value city representative. He said to me that you call the warranty people for examination of the sofa. If there are no stains, then the next day itself sofa will be exchanged. Otherwise, if there are stains, the warranty people have to identify whether those are removable or non-removable stains and provide warranty support for those stains. Then, the sofa will be exchanged. Either way, I'm going to get a new sofa. But, when I called the warranty people, they have asked for the type of stains. I never find any stains on the sofa and mentioned that warranty people have to examine and provide report to Value city for exchange of sofa. But, Warranty people have declined to provide this type of report and told me that they will visit only when they are stains and also said that the sofa is too young, so Value city itself has to take care of.
These discusssions are happening from past 7 weeks and I'm really frustrated with the Value City Customer support. The never called me. I used to call always. The concerned person will not be available many times and the phone will be hanging for long time. I also have visited Value City three times to close this issue soon. It's wasting my time and phone minutes.
I have chosen the other reclining sofa at Value city and received a quote also. It cost $100 more than the existing sofa.