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Ruch Clinic

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Business Details

Hours:

Regular Hours

Mon - Fri9:00 am - 5:00 pm

Sat - SunClosed

Payment method:
master card, visa
Categories:
Physicians & Surgeons, Clinics, Physicians & Surgeons, Obstetrics And Gynecology, Physicians & Surgeons, Surgery-General

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09/28/2011
I liked Dr. Pickens but the of...

I liked Dr. Pickens but the office staff is incompetent and from my experience, they assume you don't know anything. Some of my experiences include, scheduling an ultrasound at the wrong office and after a 2 hour wait as a "work in" they refused to call the other office to confirm their error (which they eventually admitted to without apology). Not calling with test results, not calling to schedule approp... view more

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09/12/2011
I absolutely LOVE Ruch Clinic....

I absolutely LOVE Ruch Clinic. After going to numerous OBGYN's who don't really care about anything I say, Dr. Pickens with Ruch Clinic makes me feel like I'm being taken care of. He is very concerned with everything I'm going through and makes me really comfortable. That's hard for an OBGYN. I have NOTHING but positive things to say about this place and their Dr.'s.

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04/12/2011
Customer Service

I have been a patient at Ruch Clinic for 15 years. I have worked in customer service for 15 years. My visit on May 11, 2011, will be my last! I felt like I was being herded like cattle, get you in and get you out. The lab technician had no customer service skills. She said "Sit down, hold your arm out staight, make a fist, lock your elbow." All in 10 seconds. She then tied the band, two swipes of the alcoh... view more

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12/20/2010
Billing issues that they cannot resolve

I have been required for the last 2 years to go in every 6 months for repeat PAPs due to a surgery I had last year. Well I got a bill from the lab for the 2nd repeat this year and called insurance and the lab about it. I was told Ruch needed to provide the correct diagnosis code - that it cant be billed as a routine or preventative. Insurance told me they would pay when Ruch bills it correctly. Today the lady in bill... view more

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11/17/2009
Insensitive & unethical

The doctor had little patience responding to questions and was irritated by seeking clarifications on some valid concerns. The administration did not collect the co-payment on the post-surgery visits even asked about it and later we were billed for 5 appts while we were thinking that the visits were part of the post-surgery follow-up appts. They would have clearly know the type of claim they would submit to the i... view more

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02/03/2008
Wonderful Dr. Lynn

Dr Lynn is excellent! I had a normal pregnancy but developed gestational hypertension and Dr. Lynn was professional and efficient with saving me and my baby. I always felt that she was concerned. My c-section scar looks great too!!! She is the best OB-GYN in Tennessee!

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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10/17/2006
Finally! A gyno to stick with!

Everything was wonderful at this visit from the decor to the office staff, the pleasant bedside manner of Dr. Lynn to the PAINLESS exam! She listened to all my concerns. Not only did she actually read my record, but so did other important members of the staff (nurses, lab). Everyone was very concerned for my health and happiness.

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

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08/09/2006
She's a dream come true!!!

Going to the gyno is never a fun expereince but, with Dr. Lynn, you can be assured that the experience will be a good one. If my insurance quit paying for her services, I would pay out of pocket...that is how wonderful she is!!! She is not only an amazing doctor but she treats you like she's known you her whole life. From the moment she walks in to the moment she walks out you can be assured that she will have a smil... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Ruch Clinic

6215 Humphreys BlvdMemphisTN 38120

(901) 682-0630

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Ruch Clinic

6215 Humphreys BlvdMemphisTN 38120

(901) 682-0630

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