This bank is HORRIBLE!!!! I live in AL, purchased a vehicle where the salesperson raved about IB in Memphis, TN. I got a good interest rate, so decided to finance with them. The loan was obtained in March of 2015. My checking account is with BBandT. I set up my IB vehicle payment through BBandT bill pay, choosing the IB payment to reoccur every month on the same date. Yes, I understand this is not the date that IB would receive the money (for whatever reason, IB can't take electronic payment from other banks). I chose a date TWO WEEKS PRIOR TO MY PAYMENT DUE DATE to be sure that my payment would arrive on time. I have never, never, never had trouble with BBandT bill payment of any other bill that I pay. HOWEVER, for some reason, IB can't seem to receive my payment in a timely manner. I can't help but to wonder if this is the reason..... each and every month, I pay an additional $60 to go towards the principal of my note. Do they sit on my check until the additional money gets eaten up in late fees and interest? In October 2015, my payment to IB never cleared my BBandT checking account. Annoyed, (as I have only had this loan 8 MONTHS and MY PAYMENT HAS NEVER BEEN POSTED ON TIME!!!!!!!!!!!!) I once again called IB and I was assured that I have "10 days past my due date before late fees and credit posting come into play". Well, on the 10th courtesy day past my due date, I called IB again. No, they still had not received check so I had no choice but to pay online. THIS COST ME $35!!!! Anytime you pay via phone or internet it will cost you $35. Oh, wait! It gets better....during this last phone call, I told the girl about my payments never posting on time; she replied "I don't know what is wrong with the post office! I mean, it's not like we are in a little office, our bank is this entire huge building. I do not understand why they have trouble finding us." I said "there are more customers than me that have this same problem" and she said yes! Can you believe that??!!!! I am refinancing my vehicle with BBandT this coming Monday and beyond relieved!!!!!! My interest rate at IB is 3.65% and with BBandT it is going to be 2.9%. WAHOO!!!!!!!!!!!!!! Good riddance, Independent Bank of Memphis. YOU SUCK at customer service. And trust me, Independent Bank of Memphis, I will advertise heavily for you. Just not the kind of advertisement that you will like.