I have been a patient of the Poplar store for more than 15 years. Today I had enough of the incompetent front desk staff. I returned to purchase some more contacts. They didn't have my file and questioned me. They found my file and it was just a piece of paper with some notes. Didn't have the Time to have an official file I guess or lazy. I had an issue an they said they needed to talk to the doctor and then promptly sat down. I wondered how you going to talk to the doctor sitting. Proper procedure would be to say, just a minute let me speak with the doctor, it didn't happen. I left and told them there service was poor and I will not return to their store ever again. Lazy front staff, and I have had issues with no record being found almost yearly My last visit was an exam less than two months ago, and still can't give me a proper record and file it correctly.