While in the waiting room I heard a receptionist being extremely rude with someone on the phone. Giving the benifit of the doubt, I thought maybe it was an unreasonably rude patient they were talking to. After that i was rushed through the exam and after trying on the lenses they perscribed I still couldnt see as well as I should. They sais my eyes needed to adjust. After a week I went back to have them rechecked. You would have thought I peed in their cheerios the way they treated me when j requested a second exam. Turned out the first doctor had gotten it wrong. They re ordered my contacts and i never got a call to say they were ready. I called them three weeks later and they said it looks like they came in but rhey were lost. They re ordered them again. Of course, I never got a call to let me know they were here. Called today to check and was hung up on (could have been an accident). When I called back the lady was very short with me and never appolpgized for hanging up. I went into the store and got my contacts nearly 3 months after my first exam. Needless to say I dont think it was an unreasonably rude patient on the other end of the line that first day I was in there. They either have no office manager or a terrible office manager. Either way I wont be back. I signed up for this review site just so that i could review this terrible experience.