Don't wast your money with Dilday. The delivery/set-up guys were supposed to set a TV up for my 71 yr old mother. They delivered the TV, plugged it in, handed her the remote and said, "Take this to the cable company and see if they will program it for you... Bye." My brother-in-law had to go to her house to program the remote, and later I went to show her how to use the TV.
I called the salesman, "Ron", to complain. He kept asking me to describe the guys, who delivered. I never saw them and my mother didn't remember much about the way they looked. Ron said he would get to the bottom of and call me back. Wanting a description of the guys was a crock anyway, because they must have a system for assigning people to make deliveries and could easily look back at that. Ron called me back once and left a message, saying he would call me back the next day. I never heard another thing from him.
Don't pay more for less service. I could have gone to Best Buy, paid less money, and got no worse service... most likely much better service.
claimed iconBusiness Response05/12/2011
Since this complaint is from nearly two years ago, I can only comment in generalities, as I don't remember this specific sale/delivery.
I'm not sure what the issue is with "programming" the remote. Every TV we have ever sold comes with a remote control that is already programmed to work the TV that it comes with. There should be no reason to have to program it. And there is no reason to say, "Take this to the cable company."
As far as our follow up, it sounds like we could have done better. I believe that our salesperson, Ron, was trying to find out who the delivery person was when he asked for a description. I am guessing that he asked if the customer knew the delivery person's name, and that he then asked for a description to see if he could figure out right away who the delivery person was. Yes, we have a system to keep up with who makes each delivery, but if the customer knows who it was (or what he looked like) it is much faster to just get that info from the customer. I do wish that we had done a better job of following up with the customer. I don't know if we just missed connections or if there was another reason.
Nearly every one of our customers ends up very happy with our delivery and set up teams, and I am certainly sorry that we failed to deliver our usual service on this delivery.