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(901) 388-7111Add WebsiteMap & Directions6140 Macon Rd Ste 101Memphis, TN 38134Write a Review

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Brands
ECHO, Kohler
Categories
Other Information

Parking: Lot, Free

Wheelchair Accessible: Yes

Reviews

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Debi A.

05/27/2017

Overall
Service

I took my lawnmower, which was used a total of 4 times, to Colonial Hardware as an authorized repair shop. They told me that my almost brand mew lawnmower could not be repaired, the engine was gone, and I needed to buy a new one. They then blamed the problem on user error, so that the warranty would not cover it. I took the mower elsewhere, where it was promptly repaired for the grand total of $25. Do NOT take your machines here to be repaired!

clarksoldout

03/05/2013

Overall
bad service

ive been there several times and only one time received good service. unfortunately the man that helped me isnt there very often. If you know what you need
and where to find it your ok but if you go to the desk for help, look for the older gentleman.

bigjoefrombigc

11/21/2012

Overall
Although the business is good ...

Although the business is good about finding lawnmower parts, their small engines people are idiots. I took 5 chains to them for my chainsaw to be sharpened. They called me to pick them up I took them back home and in several weeks soon discovered they were not the ones I dropped off these were too long. They gave me someone elses chainsaw blades. No organization. I took my Troybilt tractor to them to have them replace my regulator. When I got it back I soon discovered although the battery problem had been solved somehow they did something to it to cause an oil leak. I am not stupid enough to take anything back to them to screw up again. I'm going somewhere else. the only reason I am giving them a one star is because that is as low as I can go.

kevreu

06/01/2012

Overall
Colonial Hardware, Inc. 6140 M...

Colonial Hardware, Inc. 6140 Macon Road, Memphis, TN 38134. Dropped off broken lawn mower on 05/30/2012. Paid $21.85 for inspection fee and left place of business with the perception that I would be given a call with diagnosis and recommendation for service. Sales associate on receipt: Graylin. Received a call at 8am on 06/01/2012 that lawn mower was repaired and ready for pick- up. Upon arrival I was met with a balance of $86.73. Explained to associates that I never received a call to go ahead with service and that I never would have agreed to pay $108.58 to service a ten year old mower. They explained that it is their policy to automatically repair the mower if the parts and labor do not exceed $100. The charge before tax was $99.34, which I find suspect. There was no mention of this policy, no sign and no form, literature or documentation to support this supposed policy. Had they called me, I would not have agreed to the fee, accepted the loss of $20 for the inspection and picked up my broken mower. Every member of the staff I spoke with handled this situation very unprofessionally, all the way up to the owner of the store. One woman kept saying that I was just trying to get something for free. I asked for all their names and they refused and one man left shouting expletives at me from the other side of the counter. I paid the balance and left very dissatisfied. Buyer beware! COLONIAL HARDWARE on Macon Road employs nothing but conniving charlatans and philistines. They are scam artists and I beg you to never patronize that establishment. They swindled $108 from me for a simple lawn mower repair. My severe indignation was only met with utter condescension. Pass this along......they are the worst!

tyltan1204

09/29/2010

Overall
Colonial

The people are very friendly and helpful. They will stay with you until you understand wha you want or find what you want. They are extremely knowledgable about their products and explain their operation well. They also remember you and greet you with a smile and a big hello. I wouldn't shop anywhere else.

Details

Phone: (901) 388-7111

Address: 6140 Macon Rd Ste 101, Memphis, TN 38134

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