Rich Mixon - BellSouth Corporation
Collisionworx Auto Body was first "introduced" to me by accident while traveling through Memphis, TN from the Mississippi Gulf coast en route for East Tennessee. I was involved in an MVA (motor vehicle accident), in this metropolitan city of 1,000,000 residents. I was alone and knew nobody within 800 an mile radius (300 miles East & 500 miles South). My Toyota Camry suffered severe damage of the complete front end. The impact of the collision was so severe my hood was bent in half, pushed towards the windshield ("V" shaped). In 5:00pm commuter traffic, The Memphis Police notified a "wrecker service" to come to the scene with a flatbed (my Camry could not be "towed'.) The driver transported me & the remains of my Toyota Camry to 6916 Appling Farms Pkwy (Whitten Rd, I-40 Exit 15 (zip 38133). When I arrived I saw the nicest, cleanest Auto Body Shop I had ever seen. My initial thought was $$. I was mistaken. On that date, I had the privilege to meet Mr. Whitlock. He was so "calming" and reassuring. He showed much concern for my "well being" as he did for my vehicle. Being 6:00pm, Collisionworx was closing...Mr. Whitlock asked his staff to stay until he knew I had transportation enroute and had obtained my work related belongings from my vehicle. He provided me his personal number and graciously invited me to remain on the property until my ride (from East TN) arrived. He even phoned me from his personal phone to "check" on me. The following weeks he contacted me to advise me the "updates & status" progress Collisionworx had made on my Camry. When COLLISIONWORX repaired my car in a duration of time (I did not think was possible), I did not recognize my car. It looked better than it did before the collision. The body work was the most elite ever. The painting process looked of better quality than Toyota applied at the factory. Today, that was 3 years 7 months ago. I have only had oil changes & replaced tires per regular maintenance. Not one "sign" the car had ever been in a collision. *Unlike many other auto body experiences I have heard, Mr. Whitlock was 100% available & concerned "how is your car doing". He was aware I was "passing through" Memphis but continued to treat me as if I was local. I continue to correspond with Collisionworx 3+ years later. Recently I needed minor body work done. I went to 2 local body shops. Their work was far below standard. Family/friends said it was unnecessary to drive 4 hours to Memphis (to Collisionworx) to have this unrelated body work done. My reply was simply, "You have never been to "Collisonworx". That is all I can say to you also. I consider Mr. Whitlock a friend, and his staff my family. The staff, namely "Patricia" & "Pat" were and continue to be so good to me. When I phone regarding my Camry (annual maintenance, etc) I feel they stop what they are doing and listen to me and respond with care. If only our society had more businesses & individuals such as the family at Collisionworx, we would be in "safer trusting hands". I was never made to feel that Collisionworx was simply trying to "make $" from a motorist at another's mercy. You have my word as well as Collisionworx's, there is NO OTHER AUTO BODY shop. -Rich Mixon, East Tennessee"