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Capelli

OPEN NOW

Today8:00 am - 6:00 pm

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Business Details

Hours:

Regular Hours

Tue - Thu8:00 am - 6:00 pm

Fri - Sat8:00 am - 4:00 pm

Location:
Laurelwood Collection
Categories:
Beauty Salons, Nail Salons

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12/25/2011
Lots of Talent, but Short on Customer Service

Before moving to Memphis I paid over $35 for a hair cut at my previous salon. However, the customer service was impeccable, and I felt it was worth the money. I went to Capelli for about a year. I saw a junior stylist to save a little money, but it was still expensive for a men's cut ($28). Most of the time I liked my cut, but seeing a junior stylist I did lower my expectations. Still, it's easy to see all the st... view more

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03/07/2011
the only place i get my hair cut

I go here whenever I need to get my hair cut. I see Karen. Shes so nice and so good at what she does. They always have refreshments if you need to wait too. The only problem i have is that its expensive, but, in my opinion, its worth it.

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06/02/2009
Christen is great

i've been going to christen for years. she's awesome! she is good at refreshing old haircuts into something new and fitting.

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06/11/2008
BEST SALON IN MEMPHIS

GREAT SALON WITH EXCELLENT SERVICE. WELL TRAINED STYLISTS IN BOTH CUTS AND COLOR--FULL SERVICE WITH MANICURE, EYE LASH AND OTHER BEAUTY SERVICES -- GIVES YOU THE BIG CITY FEEL WITH LOCAL SOUTHERN HOSPITALITY. YOU'LL LOVE THE EXPERIENCE

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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05/21/2008
best salon in memphis!!!

For the first time since Ive moved here to Memphis I have finally found a salon that is very accomadating to my hair need. The stylists are professional and experienced and well trained in the latest trends. Also i like the fact thier prices vary so it fits in with my budget. I love just to go get a blowdry with my stylist so i always have a great look for the weekend!!!!!!!!! I would highly recommend this fabulous s... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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02/12/2008
Love the cut, color and my stylist

I am a regular customer at Capelli and always have a good experience here. My girl is extremely talented and takes her time with me. I love the end results! She gets the color just the way I like it and gives me hip new styles each time. She knows what cut looks good with my face and I leave happy each time and will continue going back. I highly recommend this salon. The atmosphere is fun and I enjoy watching a... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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05/15/2007
talent without service

I have been trying to use this salon for three years... The handful of times that I haven't had my appointment canceled, I sat waiting for over a half and hour. However my girl is extremely talented. Some of the best color I've ever had. If you are willing to pay a ton, wait, be rescheduled, or canceled on - you won't be disappointed in the results. Only the service.

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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03/28/2006
Great job, horrible experience

Capelli is a high end salon that doesn't cater to the people it might want to keep. I was canceled on, only to be kept waiting 25 minutes past my appointment the next time. When you check in, you are expected to walk back and tell your stylist you are there yourself. A horrible woman washed my hair brutally too. All in all, their people have good skills outside of customer service. Guys haircuts are also overpriced a... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Capelli

4615 Poplar AveMemphisTN 38117

(901) 767-5066

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Capelli

4615 Poplar AveMemphisTN 38117

(901) 767-5066

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