On Saturday, August 29, 2015 I went to Hawa African Hair Braiding for micro braids. I have short hair so I asked the ladies if they would be able to braid my hair. They said, yes. I was then asked if I wanted the braids for $150, $180, or $200? I asked what they recommended. I was told $200 because my hair was short and the braids would have to be small. I was at the shop getting, what I thought were micro braids, for about 6-7 hours. Towards the end of the process I was asked to pay and I did. When they finished one of the ladies offered to put my hair in a ponytail. I told her no that it would be okay. It was close to midnight when I left. I only looked at the front of my hair. I was tired, my head was sore, and I was ready to go. On Sunday, August 30, 2015 I was in less pain so I decided to put my hair in a ponytail. While doing that I felt, what I thought were bulky braids. I called the shop and spoke with the owner. I let her know that my hair wasn't done correctly and that I needed to come back. She said okay. At this point I'm believing that since it was late maybe they rushed and did a poor job. I decided to take a picture of the back of my head so that I could see, what I still believed were bulky braids. When I looked at the picture I was completely shocked to find what looked like a bunch of small ponytails with braids hanging off them. I called her back and asked if I could send her a picture of my hair. She gave me her cell number. I sent the picture. She did not respond. On Monday, August 31, I called her and asked for my money back. She asked if I could come to the shop so that she could see my hair. I told her I would only come if she was willing to give me my money back. She said that there would be no refunds. I then contacted my bank to file a complaint and start the process to get my money back. On Thursday, September 3, 2015 I began the process of taking down what I now believe to be small ponytails with the braiding hair tied in a knot around it. I discovered that my hair was tied in a knot around the weave. Which is making it very difficult to get the hair out. For about 5 hours 2 ladies sat behind me and deliberately tied my hair in knots, charged me $200, then attempted to hide it by braiding the edges perfectly and putting my hair in a ponytail. The owner was in the shop the whole time. To say that I am angry is saying the least. I feel violated. It is the most unbelievable experience I've had while getting my hair braided. Looking at the pictures I had a hard time convincing myself that I was seeing what I was seeing. And it is even more difficult to explain it to someone else. Especially when they are looking at the perfect braids around my hairline. I am fortunate to have an avenue to recover my money. FOR ME this was a horrible experience.