Really bad cut on our schnauzer. Duck feathers here and there legs long no skirt shaved to the skin. nails sharp, beard almost cut off. They offered $10 off next time. No next time for us. I send pictures to a Jeff and asked for full refund of this hack job. Never called back emailed or replied. And for sure no refund. They did offer to come out with different groomer. But the hair is gone and I don't want them near my dog again. Very unprofessional in handling complaint.